Job title: Account Manager Company: The Social Journey Workplace type: On-site Job

location:
Nariman Point, Mumbai, Maharashtra, India

Job type
Full-time Seniority level: Associate

Skills:
Account Management, Client Servicing, Client Relationship Management, Digital Marketing, Social Media Marketing, Campaign Management, Content Strategy, Brand Strategy, Team Leadership, Communication About The Social Journey The Social Journey (TSJ) is a content and strategy led marketing agency based in Nariman Point, Mumbai. We create social media, content and branding work for brands across diverse industries.

About the Role
We are hiring a full-time, in-office Account Manager who can own client relationships and lead the thinking behind the work. You will be the main point of contact for your brands, the person who knows the latest trends and campaigns and turns them into ideas that work for each client. You will also lead the internal team to deliver that work on time. This is not a coordination-only role. We are looking for someone who can ideate, strategise, speak confidently with clients and guide a team.

Key Responsibilities
• Act as the primary point of contact for assigned client accounts, managing day-to-day communication, feedback, approvals and review meetings with ownership and accountability
• Conceptualise and ideate campaigns and content directions that reflect current trends, platform behaviour and recent marketing strategies
• Develop monthly and quarterly strategies and content plans aligned with each client’s goals




• Lead and guide the internal team, including social media managers, designers, video editors and content creators, to deliver quality work on time
• Brief the team clearly and review all work before it goes to the client
• Present strategies, ideas and performance reports to clients confidently
• Support content creators on brand shoots and events for the brands you handle, including pre-production planning, on-ground coordination and shoot-day support
• Onboard current clients and ensure a smooth transition from pitch to execution
• Track performance metrics, prepare periodic reports and recommend improvements
• Handle client escalations, scope changes and timelines proactively, with solutions
• Contribute to pitch decks, proposals and new business presentations
• Stay updated on trends, campaigns, platform updates and industry best practices, and apply them to your accounts Requirements
• Minimum 1.5 to 2 years of experience in account management, client servicing or social media management, preferably in a digital or creative agency
• Strong knowledge of current trends, recent marketing campaigns and digital strategies




• Proven ability to conceptualise and ideate, with examples of ideas or campaigns you have worked on
• Excellent client servicing and communication skills, written and verbal
• Confidence to lead a team, delegate and hold people accountable for deadlines and quality
• Strong organisational skills, with the ability to manage multiple accounts and deadlines at once
• Good understanding of social media platforms, content formats and performance metrics
• Willingness to attend and support shoots, events and activations for your brands
• Willingness to work full-time from our Nariman Point office Good to Have
• Experience handling brands across categories such as F&B;, fashion, real estate, events or lifestyle
• Basic understanding of paid media and performance marketing
• Familiarity with AI tools for content and workflow efficiency
• Experience in pitching and new business Working Days and Timings
• Monday to Friday: 9:30 AM to 6:30 PM
• 1st, 3rd and 5th Saturdays: Working What You’ll Get
• Ownership of client accounts and the chance to lead a team
• Work with diverse brands across industries
• Creative freedom to shape strategy and ideas
• A collaborative, fast-paced agency environment with room to grow

How to Apply
• Apply through LinkedIn and share your CV along with any campaigns, strategies or work samples you have handled. Applications without relevant experience will not be considered.

📌 Account Manager (Mumbai)
🏢 The Social Journey
📍 Mumbai