KEY RESPONSIBILITIES
• EV Powertrain Diagnostics & Technical Support: Diagnose EV 2W/3W motor, controller/inverter, gearbox, DC-DC converter, sensors, wiring and related components using diagnostic tools, fault codes and electrical measurements.
• Remote Resolution & Field Support: Support OEM/dealer teams across India by phone, video and remote diagnostics; handle South India field visits and other locations as required.
• Vehicle-Level Fault Isolation: Identify whether issues arise from Virya components or battery/BMS, charger, vehicle wiring and other interfacing systems.
• Warranty Assessment & Claim Validation: Assist in checking failed parts, warranty eligibility, evidence and technical reasons for approval or rejection.
• RCA, R&D; & Quality Coordination: Share field observations and failure data; coordinate investigations and corrective actions with internal teams.
• Case Management, Reporting & Communication: Own assigned service tickets to closure; maintain accurate reports, customer updates, photographs and diagnostic records.
• Dealer Training & Knowledge Support: Support basic technical demonstrations, on-the-job training and sharing of service procedures.
• Safety & Travel:



Follow electrical safety procedures and PPE requirements; travel when customer support demands. CANDIDATE PROFILE Technical
•

Education:
Diploma or B.
E./B.
Tech in Electrical, Electronics, Automobile or Mechanical Engineering.
• Experience &

Skills:
2–3 years in EV/automotive service or diagnostics; basic motor/controller knowledge, multimeter use, wiring diagrams and fault-finding. EV 2W/3W experience preferred. Behavioural / Communication
• South Indian Language – Mandatory: Proficiency in at least one of Kannada, Tamil, Telugu or Malayalam for primary South India customer support.
• Hindi – Mandatory: Must understand and communicate in Hindi sufficiently to diagnose complaints and remotely support North India dealers/customers.
• English – Required: Valuable verbal and written English for technical coordination, reports and emails.
• PAN-India Support Readiness: Must independently handle remote service tickets from any region, irrespective of primary field territory; willing to learn, travel and grow into wider responsibilities.

📌 SERVICE ENGINEER – ELECTRIC VEHICLE (Lucknow)
🏢 Virya Electric Powertrains
📍 Lucknow