Company Description Rose Petals Hospitality LLP operates Rose Petals Stay, a company-owned and managed vacation home brand transforming the short-term rental experience. The team focuses on delivering luxurious, personalized stays that exceed guest expectations while keeping premium accommodations more accessible by removing traditional management firm markups. The company is committed to building a consistent, high-quality brand that reshapes how people travel and live. Rose Petals Stay is growing quickly and offers team members the opportunity to contribute to redefining modern hospitality and guest-centric service. Individuals joining the team will be part of an innovative, service-driven environment with room for professional growth. Role Description The Guest Experience Associate is a full-time role based in Bengaluru with a hybrid work arrangement, combining on-site responsibilities with some work-from-home flexibility. This role focuses on delivering outstanding guest service throughout the entire stay, including greeting guests, handling check-ins and check-outs, and responding to inquiries across phone, email, and messaging channels. The Guest Experience Associate manages reservations, coordinates special requests, supports seamless arrival and departure experiences, and ensures accurate documentation in internal systems. Day-to-day tasks include resolving guest issues promptly,



sharing local recommendations, collaborating with housekeeping and operations teams, and maintaining brand standards across all properties. The role also involves gathering guest feedback, supporting continuous improvement of service processes, and contributing to a welcoming, professional atmosphere consistent with the Rose Petals Stay brand. Qualifications
• Strong Communication skills, including clear verbal and written interaction with guests and internal teams.
• Customer Service and Guest Experience skills to handle inquiries, feedback, and issue resolution with empathy and professionalism.
• Receptionist Duties, such as managing check-ins/check-outs, guest queries, and coordinating front-of-house activities.
• Reservations management skills, including booking coordination, schedule adjustments, and accurate record-keeping.
• Ability to work effectively in a hybrid environment, with solid time management and organizational skills.
• Comfort using hospitality or booking software, messaging platforms, and basic office tools.
• Prior experience in hospitality, travel, or customer-facing roles is preferred but not required.
• High attention to detail, reliability, and a guest-first mindset; willingness to work flexible hours including weekends or holidays as needed.

📌 Guest Experience Associate (Bengaluru)
🏢 Rose Petals Hospitality
📍 Bengaluru