Company Description Game Wagon is a game console rental service that brings high-quality gaming experiences to customers whenever and wherever they need them. Serving key locations including Trivandrum, Kochi, and Bangalore, the company focuses on convenient access to the latest gaming consoles and titles. Customers can reach Game Wagon easily via direct message or phone for quick inquiries and bookings. The team is dedicated to reliable service, responsive support, and creating enjoyable gaming experiences for a diverse customer base. Role Description This is a full-time, on-site Telecaller / Sales Executive role based in Triavndrum. The role involves handling incoming and outgoing calls to respond to inquiries, explain rental plans, and promote Game Wagon’s services. The Telecaller / Sales Executive will follow up with leads, maintain customer records, and support bookings and reservations. Daily responsibilities include coordinating with the operations team to ensure timely delivery and pickup of consoles, addressing basic customer concerns, and sharing feedback to improve services. The role also includes meeting sales targets,
assisting with local promotional activities, and maintaining a professional and courteous communication style at all times. Qualifications
• Candidates should possess robust communication and interpersonal skills, including clear telephone etiquette and the ability to build rapport with customers.
• Candidates should possess basic sales and customer service skills, such as lead follow-up, negotiation, and a customer-focused mindset.
• Candidates should possess general computer and record-keeping skills, including using spreadsheets or CRM tools to track inquiries and bookings.
• Candidates should possess time management and organizational skills to handle multiple calls, schedule rentals, and coordinate with internal teams efficiently.
• Additional beneficial qualifications include prior experience in telecalling or retail sales, familiarity with gaming consoles, proficiency in English and local languages, and at least a high school diploma or equivalent education.