WOL Support Engineer
- LocalizationLocation: Ghansoli, Navi-Mumbai Work Mode: Hybrid Employment type: Full-time We are looking for a technically skilled WOL Support Engineer to support customers using our localization platform and Trados Studio-based workflows. You will help ensure smooth production by resolving technical issues, supporting onboarding, and improving the customer experience.

Key Responsibilities
• Manage technical aspects of customer accounts, integrations, users, projects, workflows, and services.
• Provide technical consultancy on WordsOnline and offline engineering production processes.
• Investigate and resolve reported issues, performing root-cause analysis where needed.
• Define offline engineering processes and Trados Studio file-type settings.
• Support onboarding, setup, and QA of recent customers, projects, and workflows.
• Identify whether issues can be resolved through user guidance or require escalation to Tier 3/Development.




• Escalate and track critical issues promptly to minimize production delays.
• Create and improve training materials and knowledge resources to reduce recurring tickets.
• Communicate professionally with users and keep them updated on ticket progress. What We’re Looking For
• Strong knowledge of localization processes, tools, and Translation Management Systems (TMS).
• In-depth knowledge or experience with CAT tools, especially Trados Studio and file-type settings.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Organized, detail-oriented, self-motivated, and able to work well under pressure.
• Collaborative mindset and ability to work across support, engineering, and development teams. To apply: Please submit your CV/resume.

📌 Localization Engineer (Navi Mumbai)
🏢 WP Translation & Testing Services Private
📍 Navi Mumbai