Company Description TheCconnects is a global C-Suite community platform and business magazine that highlights success stories and in-depth interviews with executives, founders, and entrepreneurs. The platform delivers industry news, thought leadership, and exclusive content aimed at current and aspiring business leaders. By featuring professional interviews and stories, TheCconnects helps brands expand their reach and share their journeys with a worldwide audience. Applicants joining the team will contribute to content that informs, inspires, and connects leaders across industries. Role Description The Customer Support Representative role at TheCconnects is a part-time, on-site position based in Delhi, India. This role includes responding to customer inquiries via email, phone, and digital channels, ensuring timely and accurate information related to interviews, features, and platform services. The representative will troubleshoot basic user issues, guide customers through submission processes, and provide clear instructions about platform features and requirements. Day-to-day responsibilities include maintaining customer records, escalating complex issues when necessary,



and collaborating with internal teams to improve service delivery and customer satisfaction. The position requires a professional, empathetic approach and consistent follow-through on customer requests. Qualifications
• Solid customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
• Excellent Communication abilities, both written and verbal, with the capacity to explain processes clearly and professionally.
• Basic Troubleshooting skills to help customers resolve common access, submission, or navigation issues.
• Prior experience in a customer support or helpdesk role, preferably within media, digital platforms, or service-oriented organizations.
• Comfort working on-site in Delhi, India, with the ability to manage part-time hours and multitask in a fast-paced environment.
• Proficiency with email, CRM tools, and standard office software; familiarity with online forms and web platforms is an advantage.
• Diploma or bachelor’s degree in any field is preferred, or equivalent relevant experience in customer-facing roles.

📌 Customer Support Representative (India)
🏢 TheCconnects
📍 India