About Us
WedMeGood is India's leading wedding discovery platform, helping millions of couples discover and connect with wedding businesses across the country. We're now building a SaaS platform that helps wedding venues, banquets, resorts and hospitality businesses manage leads, automate customer interactions, improve conversion, and operate more efficiently. While our initial focus is venues and hospitality businesses, the vision extends much further.

Location:
Gurugram Job Summary We are looking for a proactive and customer-focused skilled to manage vendor communication through emails, calls, and chats. The candidate will be responsible for handling vendor queries, managing mailbox operations, identifying business opportunities, and converting potential vendor inquiries into successful business opportunities. The role requires excellent communication skills, strong follow-up capabilities, problem-solving abilities, and a result-oriented approach.

Key Responsibilities
Vendor Mailbox Management
• Monitor and manage the vendor mailbox on a daily basis.
• Respond to incoming vendor emails promptly and professionally under given TAT.
• Understand vendor queries, concerns, and requirements and provide appropriate resolutions.
• Categorize, prioritize, and route emails to the relevant departments whenever required.
• Ensure timely follow-ups on pending emails and unresolved queries.
• Maintain accurate records of vendor interactions and communication. Customer Support – Calls & Chats
• Handle inbound and outbound vendor calls and chat interactions.
• Provide accurate information regarding products, services, processes, and business opportunities.
• Resolve vendor queries and concerns while maintaining a qualified and customer-friendly approach.
• Ensure a positive vendor experience through effective communication.
• Escalate complex issues to the concerned teams for timely resolution. Opportunity Identification & Conversion
• Identify potential business opportunities from incoming vendor inquiries.




• Understand vendor requirements and assess their business potential.
• Engage with prospective vendors to explain relevant offerings and benefits.
• Follow up with interested vendors to move opportunities through the conversion funnel.
• Convert qualified inquiries into successful vendor onboarding or business opportunities.
• Maintain a proper follow-up pipeline and track conversion status.
• Coordination & Reporting
• Coordinate with internal teams for vendor onboarding, query resolution, and opportunity closure.
• Maintain daily reports of emails, calls, chats, and conversions.
• Track pending cases, follow-ups, and conversion metrics.
• Ensure adherence to defined turnaround times (TAT), quality standards, and process guidelines. Required Skills & Competencies Excellent verbal and written communication skills. Good email drafting and professional correspondence skills. Strong interpersonal and customer-handling abilities. Basic sales, lead generation, and opportunity conversion skills. Ability to handle multiple queries across calls, chats, and emails. Strong follow-up, negotiation, and convincing skills. Good problem-solving and time-management abilities. Basic knowledge of MS Office, Excel, CRM, and email management tools. Target-oriented and customer-centric mindset. Educational Qualification & Experience Graduate in any discipline (preferred). 0–3 years of experience in Customer Support, Vendor Management, Email Support, Inside Sales, or Business Development. Freshers with excellent communication and convincing skills may also apply. Key Performance Indicators (KPIs)
• Vendor email response time and resolution TAT.
• Number of calls and chats handled.
• Email and interaction quality scores.
• Vendor query resolution rate.
• Follow-up adherence and pending case management.
• Qualified opportunities generated.
• Vendor onboarding and opportunity conversion rate.
• Overall vendor satisfaction.

Skills:
customer support,crm,negotiation,customer service,communication,inside sales,lead generation,excel

📌 Sr Associate (Gurugram)
🏢 WedMeGood: India's Favourite Wedding Planning Platform
📍 Gurugram