Company Description Koenig Solutions Pvt. Ltd. is a global education provider with over three decades of experience, focused on making high-quality technology training accessible to learners worldwide. Partnering with leading organizations such as Microsoft, AWS, and Oracle, Koenig offers more than 5000 courses delivered by a team of over 300 experienced trainers. The company emphasizes flexibility through multiple learning options, including live online, classroom, fly-me-a-trainer, and self-paced formats. Koenig leverages AI and cutting-edge concepts like the Fluid Classroom to personalize learning and maximize outcomes. With a presence in over 12 countries and multiple industry recognitions, Koenig is committed to helping individuals achieve their professional and personal goals. Role Description The Customer Success Manager is a full-time, on-site role based in Melbourne, VIC, focused on ensuring that learners and corporate clients achieve their desired outcomes with Koenig’s training solutions. Day-to-day responsibilities include onboarding new customers, understanding their training objectives, and guiding them through appropriate learning paths and services. The role involves monitoring customer engagement and satisfaction, addressing issues proactively, and coordinating with sales, training, and support teams to resolve challenges.



The Customer Success Manager will analyze usage and feedback data to identify opportunities for improving customer experience and retention, while also recommending additional courses or services that align with customer needs. This role requires consistent communication with stakeholders, preparation of progress reports, and contribution to customer-centric process improvements. Qualifications
• Strong customer satisfaction and customer service skills, with a focus on delivering a positive and reliable experience.
• Proficiency in customer retention and relationship building to maintain long-term partnerships and encourage repeat business.
• Solid analytical skills to interpret customer data, feedback, and performance metrics, and translate them into actionable insights.
• Experience managing customer accounts, preferably in education, training, or SaaS environments.
• Excellent written and verbal communication skills, including the ability to present information clearly to diverse audiences.
• Ability to work collaboratively with cross-functional teams and manage multiple customer engagements simultaneously.
• Bachelor’s degree in Business, Marketing, Education, or a related field, or equivalent practical experience.
• Familiarity with CRM tools and customer success platforms; knowledge of technology training or certification programs is an advantage.

📌 Customer Success Manager (India)
🏢 Koenig Solutions
📍 India