We are seeking a dedicated and detail-oriented Service Operations Coordinator to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring the smooth operation of our service processes, focusing on coordination and support for our after-sales services. This position requires a proactive individual who can effectively manage service call closures and liaise with channel partners to enhance service delivery.
Key Responsibilities
- Coordinate and oversee service operations to ensure timely and efficient service delivery.
- Manage service call closures, ensuring all customer inquiries and issues are resolved promptly.
- Collaborate with channel partners to streamline service processes and improve customer satisfaction.
- Utilize Excel for data management and reporting, ensuring accurate tracking of service metrics.
- Support the service team in administrative tasks and maintain organized records of service operations.
- Identify areas for improvement in service processes and propose solutions to enhance efficiency. Required
Skills:
- Strong coordination skills with a focus on service operations.
- Proficiency in Excel for data analysis and reporting.
- Excellent communication skills to interact effectively with team members and channel partners.
- Ability to work independently and manage multiple tasks in a fast-paced environment. If you are passionate about service operations and have the required skills, we encourage you to apply for this exciting prospect to contribute to our team's success. This job is provided by Shine.com