Solution Lead – Intelligent Operations (Policy)

Experience:
12+ Years Domain: Property & Casualty (P&C;) Insurance Specialisation: Policy Operations | BPS Presales | Solutioning ValueMomentum is looking for an experienced Solution Lead – Intelligent Operations (Policy) to drive solution development and business growth within our Intelligent Operations practice. The ideal candidate will bring deep expertise in P&C; insurance policy operations, combined with strong Business Process Services (BPS) presales and solutioning capabilities. This role involves engaging with insurance carriers and MGAs, understanding operational challenges, designing differentiated operating models and developing AI-led solutions that deliver measurable business outcomes.

Key Responsibilities
• Build strategic relationships with policy operations leaders across insurance carriers and MGAs.
• Understand operational challenges and design differentiated, AI-led policy operations solutions.
• Develop policy operations service catalogues, maturity assessments, gap-analysis frameworks and target operating models.
• Lead RFP/RFI responses, solution presentations, estimations, resource planning and pricing models.
• Develop business cases focused on policy issuance TAT, first-time-right, STP uplift and cost-to-serve optimisation.
• Identify opportunities for AI, automation, IDP and GenAI across policy operations.
• Build reusable solution frameworks, develop capabilities and mentor teams.



Required Skills & Experience
• 12+ years of experience in P&C; insurance, with deep expertise in Policy Operations.
• Minimum 5+ years of experience in BPS presales, operations solutioning or operations consulting.
• Strong understanding of new business, quote-to-bind, endorsements, renewals, cancellations and reinstatements.
• Experience in RFP/RFI management, solution design, effort estimation, resource modelling and pricing constructs.
• Demonstrated experience shaping and closing policy operations BPS pursuits with insurance carriers or MGAs.
• Robust understanding of AI-led process transformation and outcome-based delivery models.
• Excellent stakeholder management, communication and executive presentation skills. Good to Have
• Exposure to Guidewire, Duck Creek or similar insurance platforms from an operations perspective.
• Knowledge of GenAI, IDP and agentic workflows in policy servicing.
• CPCU, AU, API, AINS or Lean Six Sigma certifications.
• Experience in global delivery and consulting environments. Interested in this opportunity? Please complete the preliminary screening questionnaire and share your updated resume using the link below: Apply Here: Pre Screening Questionnaire
- Solution Lead, Intelligent Operations (Policy) -ValueMomentum – Fill out form Join ValueMomentum and help shape the next generation of intelligent, AI-led insurance operations.

📌 Solution Lead – Intelligent Operations (Hyderabad)
🏢 ValueMomentum
📍 Hyderabad