Company Description Costa Coffee is a global coffee brand known for its commitment to crafting exceptional coffee experiences and never settling for “average.” Originating nearly 50 years ago with the Costa brothers’ mission to serve the best coffee in London, the brand perfected its signature Mocha Italia blend after extensive experimentation. Today, only a select 1% of the world’s coffee beans are chosen for slow roasting in Costa’s own roastery, where every batch is tested to protect its distinctive flavor. Baristas receive extensive training to become true coffee experts, supported by advanced coffee technology to deliver consistently great coffee. Joining Costa Coffee India means being part of a passionate team focused on quality, innovation, and memorable customer experiences. Role Description The Guest Relations Executive is a full-time, on-site role based at a Costa Coffee outlet in Thiruvananthapuram. This role focuses on welcoming guests, managing front-of-house interactions, and ensuring a warm, efficient, and consistent customer experience from entry to exit. Day-to-day responsibilities include greeting and seating guests, handling inquiries, managing reservations or queues, and coordinating with baristas and store staff to maintain smooth service.



The Guest Relations Executive responds to feedback, supports sales by promoting menu items and offers, and helps maintain store ambience and cleanliness. The role also involves basic receptionist duties, such as answering calls, providing information, and assisting with customer issues in a professional and courteous manner. Qualifications
• Strong Guest Relations and Customer Service skills to ensure a welcoming environment and positive experiences.
• Effective Communication abilities, including clear verbal interaction and active listening with diverse guests.
• Basic Sales skills to promote products, upsell menu items, and support store revenue targets.
• Experience with Receptionist Duties, such as handling inquiries, calls, reservations, and guest coordination.
• Previous experience in hospitality, retail, or food and beverage service preferred.
• Ability to work on-site in Thiruvananthapuram, including weekends or shifts as required.
• Professional, customer-focused attitude with robust interpersonal skills and a calm approach to resolving issues.
• Minimum high school diploma; additional certification in hospitality or customer service is an advantage.

📌 Guest Relations Executive (Thiruvananthapuram)
🏢 Costa Coffee India
📍 Thiruvananthapuram