Talent Acquisition Manager

Location:
Chennai, Tamil Nadu Company: Lemonpeak Work mode: On-site About LemonpeakLemonpeak is a US-based business services company with offices in Chennai, Noida, and Dubai. The company provides BPO, call center, sales, and technology services to clients in the United States and other markets. Role overviewWe’re looking for a hands-on Talent Acquisition Manager to lead hiring for Lemonpeak’s BPO and support functions in Chennai. You’ll partner with business leaders to plan recruitment, manage the hiring team, and build reliable candidate pipelines for frontline and leadership roles.

Key responsibilities
• Own end-to-end recruitment for voice and non-voice BPO roles, including US sales, customer service, and operations.
• Work with department leaders to understand hiring plans, role requirements, and timelines.
• Lead and coach recruiters, set priorities, and track hiring progress against targets.
• Build candidate pipelines through job portals, referrals, social media, campus outreach, and local networks.
• Manage screening, interview coordination, assessments, selection, and offers.
• Ensure transparent, timely communication and a positive candidate experience throughout the hiring process.
• Track recruitment metrics such as time to fill, source effectiveness, offer acceptance, and joining rates.




• Identify hiring bottlenecks and recommend practical improvements.
• Maintain accurate recruitment records and support compliance with company policies.
• Coordinate with HR and operations to support onboarding and joining readiness. Requirements
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 5 years of recruitment experience, including BPO, contact center, or high-volume hiring.
• Prior experience leading or mentoring recruiters.
• Strong understanding of voice-process hiring and the Chennai talent market.
• Confident communication and stakeholder-management skills.
• Comfortable using recruitment platforms, applicant tracking systems, and hiring reports.
• Organized, target-oriented, and able to manage multiple roles and deadlines. Preferred
• Experience hiring for US-facing sales or customer service processes.
• Familiarity with recruitment assessments and sourcing analytics.
• Experience supporting recruitment across multiple locations or business functions. What success looks like
• Hiring plans are met with consistent candidate quality and joining rates.
• Recruiters have clear goals, priorities, and support.
• Hiring managers receive timely updates and dependable recruitment support.
• Candidate pipelines and recruitment data are well maintained.

📌 Talent Acquisition Manager (Chennai)
🏢 Lemonpeak
📍 Chennai