Experience:
1 to 5 years (Collection experience ) Shift : UK
Responsibilities:
Key Role Tasks and Activities:
• Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
• Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
• Accountability for debt and cash targets achievement on a quarterly/monthly basis
• Full compliance with all associated internal and Sarbox controls
• Written / oral communication on open balances + reconciliation of accounts for portfolio
• Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management
• Correct handling of UMCC as per ICMP guidelines
• Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
• Implementation of service stops/ remove stops according to process
• Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
• Participation in month end reporting closing activities in alignment with ICMP
• Point of escalation for team members for complex issues.
• Mentor for team, supporting and coaching on an ongoing basis.
• Detection and help for process improvement opportunities for collection + system improvements Role specific competencies and requirements
• 10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns
- 60 mns)
• Fluency in (specific language), both written and verbal.
• Results / Target driven
• Self-motivated and willing to learn new skills
• Team Player
• Ability to work on own initiative
• Adaptable to a changing workplace & flexible with regard to working patterns
• Excellent Customer Care skills Looking for candidate with an immediate to 30-day notice period. Interested candidates, kindly register below link HCLTech_O2C Collection_ Bangalore – Fill out form