Designation-Senior Customer Care & CRM Company: Ikoho Lifestyle Pvt. Ltd.

Location:
Sector 62, Noida Work Mode: Work from Office

Experience:
2–4 Years Looking for Immediate Joiner
• At IKOHO, a design-first, culture-driven D2C footwear brand, we’re looking for a Senior Customer Care & CRM who can manage customer queries, handle escalations, and ensure a seamless customer experience.

Key Responsibilities
• Handle inbound and outbound customer calls, emails, chats, and customer queries.
• Manage customer escalations, complaints, returns, exchanges, and refunds.
• Coordinate with warehouse, logistics, and operations teams for timely issue resolution.
• Work on Shopify, CRM tools, and courier partner portals.




• Monitor tickets, pending cases, and SLA timelines.
• Maintain daily reports and identify recurring customer issues.

Requirements:
• 2–4 years of experience in Customer Care, CRM, or E-commerce Customer Support.
• Strong experience in handling customer calls and escalations.
• Excellent verbal and written communication skills in Hindi and English.
• Familiarity with Freshdesk, Zendesk, Shopify, or similar platforms.
• Solid problem-solving, coordination, and follow-up skills.

📌 Customer Relationship Manager (Noida)
🏢 ikoho
📍 Noida