Team Leader
- Ads Operations | Hyderabad

Location:
Hyderabad CTC: Up to ₹7 LPA Shift: Rotational Shifts (24/7) Work Mode: Work from Office Role Summary We are hiring an experienced Team Leader to manage Ads Operations teams, drive operational excellence, achieve client KPIs, and lead high-performing teams. The ideal candidate should have solid leadership skills, operational management experience, and expertise in Digital Marketing Ads support environments.

Key Responsibilities
Lead, coach, and develop a team of Ads specialists. Manage team performance, productivity, SLA adherence, and resource allocation. Conduct regular coaching sessions, audits, performance reviews, and feedback discussions. Drive team engagement, reduce attrition, and manage shrinkage effectively. Handle operational escalations, quality compliance, and process improvements. Monitor KPIs, absenteeism, and real-time staffing requirements. Conduct pre/post-shift huddles, weekly connects, and monthly 1:1s.



Collaborate with Quality, Training, Operations, and Client stakeholders. Prepare and share performance reports, dashboards, and operational insights. Required Skills Strong Team Leadership & People Management Ads/Digital Marketing Operations Knowledge KPI & SLA Management Coaching, Mentoring & Performance Management Data Analysis & Decision Making Stakeholder Management & Conflict Resolution Customer-First Mindset Excellent Communication Skills Flexible to work in rotational shifts Eligibility Preferred: 3-5 years of Team Leader experience in Ads Troubleshooting Operations Alternative Profiles: 7+ years in Digital Marketing Ads, Meta Ads, Amazon Ads, MS Ads) with 3+ years as Team Leader 7+ years in Customer Support Operations with 4+ years as Team Leader Omni-channel experience (Voice, Chat & Email) preferred Education

📌 Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad