Number of Positions: 3–5 Employment Type: Full-Time / Part-Time Work Mode: Fully Remote Joining: Immediate About Mergen Compass Mergen Compass is building custom AI solutions and developing AI Nerve Centres to enable seamless interoperability between different tools and platforms. As part of one of our ongoing projects, we are looking for 3–5 Call Center Executives who can communicate with customers in their preferred languages and provide effective support as part of an AI-assisted customer service model.

Key Responsibilities
• Handle inbound and/or outbound customer calls as per project requirements.
• Assist customers in their preferred language and address their queries effectively.
• Provide clear, polite and qualified customer support.
• Listen actively, understand customer concerns and offer appropriate solutions.
• Coordinate with the support team to resolve customer issues when required.
• Maintain accurate records of customer interactions.
• Follow the assigned shift schedule and customer support guidelines. Eligibility Criteria Languages Fluency in spoken and written Malayalam, Bengali,



or Nepali (any one), along with working knowledge of English. Experience Minimum 2 years of experience in customer support or call centre roles. Education Graduate degree (minimum). Communication Strong verbal communication, active listening and interpersonal skills. Technical Skills Basic computer skills and familiarity with customer support tools. Problem-Solving Ability to understand customer concerns and provide appropriate solutions. Work Requirements
• Work Schedule: Shift-based, covering 24x7 operations. Shifts will be assigned as per the project roster.
• Work

Location:
Fully remote.
• Work Setup: Candidates must have a reliable internet connection, a quiet workspace, a computer/laptop .
• Compensation: As per market and industry standards, based on experience, language proficiency and assigned shift pattern. Note: Please mention the language you are proficient in (Malayalam, Bengali or Nepali) in your application.

📌 Call Center Executive (India)
🏢 Mergen Compass
📍 India