Company: TheraYog Department: Healthcare Operations & Sales

Job Type
Full-Time Role: Physician Assistant (PA) – Patient Coordination, Consultation Management & Sales The ideal candidate should be comfortable handling customers over calls, WhatsApp, and email while maintaining professionalism, accuracy, and a customer-first approach. Key Roles & Responsibilities 1. Customer Communication & Relationship Management
• Connect with new and existing customers through calls, WhatsApp, and email.
• Understand customers' health concerns, requirements, and expectations.
• Build strong customer relationships through empathetic and professional communication.
• Follow up with customers who are unavailable or require additional assistance.
• Maintain consistent engagement and ensure a positive customer experience. 2. Consultation Booking & Coordination
• Schedule initial and follow-up consultations with doctors and dietitians.
• Coordinate appointment bookings, confirmations, and rescheduling.
• Share health assessment forms and guide customers through the process.
• Ensure customers submit required medical reports before consultations.
• Coordinate with doctors and dietitians to ensure smooth consultation experiences. 3. Sales, Conversion & Revenue Generation
• Identify potential sales opportunities during customer interactions.
• Explain recommended healthcare services, consultations, and prescription-based products clearly.
• Share doctor-approved quotations and guide customers through the purchasing process.
• Handle customer queries, objections, and payment-related concerns professionally.
• Follow up on pending quotations and unpaid invoices to improve conversions.
• Work towards assigned sales and revenue targets.
• Identify opportunities for relevant upgrades, renewals, and additional services based on customers' needs. 4.



CRM & Tracking Sheet Management
• Maintain accurate and timely updates in CRM systems and tracking sheets.
• Record call dispositions, customer remarks, consultation status, and follow-up dates.
• Ensure no scheduled follow-up or action date is missed.
• Maintain proper documentation of customer interactions, payments, and consultations.
• Track pending cases and ensure timely closure. 5. Invoice, Payment & Order Coordination
• Manage quotations and invoices through Zoho.
• Convert approved quotations into invoices.
• Share payment links and follow up on pending payments.
• Verify payment status and coordinate with the relevant teams.
• Monitor overdue invoices and handle cancellations or voiding as per company SOPs.
• Coordinate with the logistics team for medicine dispatch and customer delivery updates. 6. Issue Resolution & Internal Coordination
• Act as a communication bridge between customers, doctors, dietitians, and internal teams.
• Resolve customer concerns promptly and professionally.
• Escalate unresolved issues to the Team Lead.
• Coordinate with diagnostic partners, including Thyrocare, for relevant testing-related queries.
• Maintain customer feedback and testimonials with proper documentation and consent.
• Ensure confidentiality of customer medical information and records. Required Skills & Qualifications Communication & Sales Skills
• Excellent verbal and written communication skills in Hindi and English.
• Strong customer-handling,



relationship-building, and active-listening skills.
• Ability to confidently explain services and convert customer enquiries into sales.
• Positive negotiation, objection-handling, and persuasive communication skills.
• Empathetic, patient, and solution-oriented approach towards customers. Technical & Operational Skills
• Comfortable using Zoho, CRM software, Google Sheets, Excel, WhatsApp Business, and email.
• Strong organizational skills and attention to detail.
• Ability to manage multiple consultations, follow-ups, and customer cases simultaneously.
• Basic understanding of healthcare terminology and consultation processes.
• Ability to coordinate efficiently with healthcare professionals and internal teams. Educational Qualification & Experience
• Graduate in any discipline; candidates with a healthcare, life sciences, nutrition, or related background will be preferred.
• 1–3 years of experience in healthcare sales, patient coordination, customer relationship management, telecalling, or a similar role preferred.
• Experience in healthcare, wellness, Ayurveda, or consultation-based sales will be an added advantage.
• Freshers with excellent communication skills, confidence, and a strong sales aptitude may also be considered. What We're Looking For
• A confident communicator who can build trust with customers.
• Someone who can balance patient care, operational responsibilities, and sales targets.
• A proactive individual who takes ownership of follow-ups and pending cases.
• A target-oriented professional who understands ethical, customer-centric selling.
• Someone who works well with doctors, dietitians, and cross-functional teams.
• An organized and responsible individual who ensures accuracy in every customer interaction.

📌 Physician Assistants (Noida)
🏢 TheraYog
📍 Noida