Job Description
Team Leader – HR Shared Services Function: Human Resources – Shared Services Designation: Team Leader

Experience:
7–15 years Role Overview We are looking for a dynamic, execution-oriented HR professional to manage HR Shared Services operations, drive process efficiency, and lead a team responsible for seamless employee lifecycle services. The role requires hands-on experience in HR operations, people management, HRMS platforms (preferably Darwinbox), stakeholder engagement, service delivery, data accuracy and continuous improvement.

Key Responsibilities
• HR Shared Services Operations
• Manage day-to-day HR Shared Services operations, ensuring timely, accurate and consistent delivery across the employee lifecycle.
• Oversee onboarding, employee documentation, employee data management, lifecycle changes, HR letters, separation formalities and employee query resolution.
• Establish and monitor service-level agreements (SLAs), turnaround times (TATs), service quality and process compliance.
• Manage case tracking, query resolution, escalations and closure within defined timelines.
• Drive process standardisation, documentation and continuous improvement to enhance operational efficiency and employee experience.
• People Management & Team Leadership
• Lead, manage and develop the HR Shared Services team, ensuring clear ownership, accountability and performance standards.
• Allocate responsibilities, monitor workloads and ensure adequate operational coverage and timely delivery.
• Conduct regular performance reviews, provide coaching and feedback, and build team capability through knowledge sharing.
• Foster a cooperative, service-oriented culture focused on responsiveness, accuracy, accountability and continuous improvement.
• Identify training needs and develop team members to strengthen operational capability.
• HRMS & Digital HR Operations
• Demonstrate hands-on working knowledge of HRMS platforms; experience with Darwinbox will be preferred.
• Manage and monitor HRMS-driven processes, including digital onboarding, employee data updates, lifecycle transactions, workflow approvals and HR documentation.
• Ensure data integrity, process adherence and timely updation of employee records in HR systems.
• Coordinate with HR, IT, HRMS vendors and stakeholders to resolve system issues and improve workflows.




• Identify opportunities for automation, digitisation and employee self-service to minimise manual intervention.
• Support system testing, user acceptance testing (UAT), process changes and implementation of new HRMS functionalities.
• Stakeholder & Employee Management
• Act as a key point of contact for employees, HR Business Partners, business leaders and internal stakeholders on HR operations matters.
• Ensure clear, professional and timely communication with employees and stakeholders.
• Manage escalations effectively and drive issues to resolution through coordination and follow-up.
• Build strong relationships across business units and locations to ensure consistent service delivery.
• MIS, Analytics & Reporting
• Prepare operational MIS, dashboards and periodic reports covering SLAs, TATs, pending cases, backlogs and team productivity.
• Use MS Excel for data analysis, tracking, reconciliations, reporting and identifying operational trends.
• Develop structured, data-driven PowerPoint presentations for management reviews, highlighting KPIs, issues and action plans.
• Analyse operational data to identify bottlenecks, recurring issues and opportunities for improvement.
• Ensure reports are accurate, timely and provide actionable insights for decision-making.
• Governance, Compliance & Continuous Improvement
• Ensure adherence to HR policies, internal controls, data confidentiality and applicable statutory and regulatory requirements.
• Coordinate internal and external HR audits, maintain audit documentation and evidence, track observations, and ensure timely closure of audit findings and corrective actions.
• Maintain process documentation, standard operating procedures (SOPs), checklists and knowledge repositories.
• Conduct periodic process reviews to identify gaps, mitigate operational risks and improve service quality.
• Promote continuous improvement, employee-centric service delivery and measurable operational performance.



Required Skills & Competencies
• HR Operations: Strong understanding of end-to-end HR operations and employee lifecycle processes.
• People Management: Experience leading teams, managing workloads, driving accountability and improving performance.
• HRMS Expertise: Hands-on experience with HRMS platforms; Darwinbox experience is preferred.
• Communication: Excellent verbal and written communication, with the ability to engage employees, HR teams and senior stakeholders.
• MS Excel: Strong working knowledge, including Pivot Tables, lookups, data analysis, reconciliations and reporting.
• PowerPoint: Ability to create structured, data-driven presentations and management dashboards.
• Operational Excellence: Strong execution, prioritisation, problem-solving and process management skills.
• Stakeholder Management: Ability to manage escalations, coordinate across functions and ensure timely resolution.
• Analytical Orientation: Ability to interpret operational data, identify trends and recommend improvements.
• Ownership & Accountability: Proactive approach to managing operations, meeting deadlines and delivering measurable outcomes. Educational Qualification & Experience
• Graduate in any discipline; MBA / PGDM in Human Resources will be preferred.
• 5–8 years of relevant experience in HR Operations, HR Shared Services or HR Service Delivery.
• Prior experience in managing a team and independently running day-to-day HR operations is essential.
• Hands-on experience with HRMS platforms is required; Darwinbox knowledge will be an added advantage.
• Experience in a structured organisation with defined service delivery processes and performance metrics will be preferred. Key Success Measures
• Achievement of defined SLAs and turnaround times.
• Accuracy and timeliness of HR transactions and employee data.
• Reduction in pending cases, backlogs and repeat queries.
• Employee and stakeholder satisfaction with HR service delivery.
• Team productivity, capability development and operational ownership.
• Successful adoption and utilisation of HRMS workflows and digital processes.
• Measurable improvements in process efficiency, standardization and automation
• Audit observations, documentation gaps and overdue actions closed within agreed timeline

📌 Team Lead (Pune)
🏢 Thermax
📍 Pune