Must Have
• Immediate Joiner [In within 15 days]
• Work from home [For US shifts / EU shifts]
• Minimum working exp : 2+ Role Description The Customer Support Specialist is a full-time, off site for clients in US. This role is responsible for responding to customer inquiries via phone, email, and chat, providing timely and accurate information, and resolving issues in alignment with company policies. The specialist will troubleshoot basic technical problems, escalate complex cases to appropriate teams, and document interactions in support systems. Day-to-day duties include monitoring support queues, tracking recurring issues, contributing to FAQs or help resources, and collaborating with internal teams to improve the overall customer experience. The role requires consistent follow-up, clear communication, and a strong focus on customer satisfaction. Qualifications
• Strong customer-facing skills, including Customer Support and Customer Satisfaction abilities.
• Excellent Interpersonal Skills for communicating clearly and professionally with diverse customers and internal stakeholders.
• Ability to provide Technical Support,



including basic troubleshooting and transparent step-by-step guidance.
• Solid Analytical Skills to understand customer issues, identify patterns, and suggest improvements to processes or products.
• Good written and verbal communication skills in English; proficiency in additional regional languages is an advantage.
• Comfort working with CRM or ticketing systems and standard office productivity tools.
• Proactive, detail-oriented mindset with the ability to manage multiple inquiries and meet response time targets.
• Prior experience in a customer support or helpdesk role is preferred; a diploma or degree in any discipline is beneficial but not mandatory. Company Description Socommerz empowers startups to build and scale impactful businesses through technology, platforms, solutions, leadership, and mentorship. The company focuses on turning ideas into practical solutions, closing business gaps, and fostering collaboration among its portfolio of startups.

📌 Customer Support Specialist (India)
🏢 Socommerz
📍 India