Leading American Fashion Brand “Members Only”, is looking for candidates to join their Customer Service team to handle backend sales/marketing .

Education:
Bachelor’s Degree Timing: 1:00 PM to 9:30 PM Role Description:
• Proper urgency, dedication, and attention to quality when addressing customer requirements.
• Resolving customer complaints & queries brought to your attention under a specific timeline through mails.
• Maintaining a fast response time and excellent quality overall modes of customer communication.
• Identifying opportunities to increase customer satisfaction and revenue.
• Working cross-functionally to ensure customer issues are being flagged and adequately addressed.
• Coming up with ideas and strategies to increase customer activation, retention,



shopping & improving customer experience.
• Manage relationships with existing affiliates, ensuring they are motivated and incentivized.
• Keeping chat, voice, and email interactions logged clearly and consistently, so context is never lost if a case is picked up by someone else. Knowledge and skills (general and technical): Excellent English communication skills both verbal & written Marketing skills – navigating social media channels including affiliate marketing, collaborations etc. Computer literate – proficient in Microsoft Office including Excel. Multi-tasking & Problem Solving/Analytical Ability.

📌 Customer Service Executive (Noida)
🏢 Members Only
📍 Noida