EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

- We’re against war and unjustified aggression,

- We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

- We provided the team with charging stations,

- We continue to work together for the future of Ukraine.

We're launching a new collaboration with an international technology company that helps extend the lifecycle of electronic devices through trade-in programs, refurbishment, and resale. We're looking for Customer Support Representatives (Dutch Desk) to join this new project and assist customers throughout their experience.

The project operates from 9:00 AM to 5:30 PM (CET).

Your future responsibilities include:

- Communicating with customers via phone, live chat, and email using Zendesk;

- Handling inbound and outbound customer requests,



providing accurate information and resolving issues efficiently;

- Assisting customers with inquiries, including device trade-ins, returns, and other service-related matters;

- Escalating complex cases to higher-level support teams when necessary, ensuring proper follow-up;

- Providing feedback on existing support processes and suggesting improvements to enhance customer satisfaction;

- Maintaining high service quality while meeting the project's response time and performance expectations.

Needed experience & skills:

- You have 6-12 months or more of experience in Customer Support or another relevant customer-facing role;

- You have C1+ proficiency in Dutch, along with good English (B2+) communication skills;

- You have hands-on experience with Zendesk or another CRM/customer support platform;

- You are comfortable communicating with customers via phone, chat, and email;

- You communicate proactively, provide clear updates, and take responsibility for resolving customer requests;

- You can work independently, make decisions within your scope of responsibility, and recognize when escalation is needed;

- You are attentive to detail and committed to delivering a positive customer experience.

Work with EverHelp is about:

- 20+ vacation days and 10 sick leaves,

- Ability to work fully remotely,

- A referral program with rewards for successful internal recommendations;

- A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

- Opportunity for a career growth. 32% of our teammates obtained a recent role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

📌 Customer Support Specialist (Dutch Desk) (India)
🏢 Nameless
📍 India