DearPet offers at-home grooming and vet services across Delhi NCR. This is a phone and WhatsApp role, not a data or analyst role. You will be the first point of contact for our customers: answer chats and calls from new and existing clients, help them book, solve their issues, and run the daily service schedule. Responsibilities
• Answer WhatsApp chats and calls; help new pet parents choose the right package and book.
• Follow up with leads who don't book and keep the CRM updated.
• Handle reschedules, complaints and repeat-booking calls for existing clients.
• Plan the next day's schedule, assign groomers and vets, and inform customers of any delay.
• Share a short end-of-day report. Requirements
• 1 to 3 years handling customer calls and chats (support, inside sales or service coordination).
• Fluent Hindi and valuable English.
• Calm on calls, organised, comfortable with WhatsApp Business, Google Sheets and a CRM.
• No grooming knowledge needed. We will train you. DetailsLocation: Keshav Puram, Delhi
· Hours: 10 am to 6:30 pm, 6 days
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Salary:
₹20k-25K per month

📌 Customer Support Representative (New Delhi)
🏢 DearPet
📍 New Delhi