Company Description FARTHEST LOGISTICS focuses on delivering robust and reliable logistics solutions across local, regional, and global markets. The organization is committed to continuously evolving its services to meet changing customer needs and industry standards. By emphasizing operational efficiency and dependable service, FARTHEST LOGISTICS supports clients in managing complex supply chains. Team members join a dynamic setting that values innovation, collaboration, and steady improvement in logistics performance. Role Description The Senior Operations Manager, Ocean Export, is a full-time on-site role based in Gurgaon. This position oversees end-to-end ocean export operations, including booking, documentation, scheduling, and coordination with carriers, customs brokers, and partners. The role involves managing export workflows, monitoring shipment status, resolving operational issues, and ensuring compliance with international trade regulations and company policies. The Senior Operations Manager leads and mentors the operations team, implements process improvements, manages performance metrics, and collaborates with sales and customer service to meet client expectations. The role also requires regular reporting on operational efficiency, cost management, and service quality, while supporting strategic initiatives to grow the ocean export business. 1.

Key Responsibilities
A. Ocean Export Operations
• Manage end-to-end FCL and LCL export operations.
• Handle shipments from booking to final departure and documentation.
• Coordinate with shipping lines, co-loaders, transporters, CFS and customs brokers.




• Ensure timely vessel bookings, container placement and cargo stuffing.
• Monitor vessel schedules, cut-offs, rollovers and shipment status.
• Handle export documentation, Shipping Bills, VGM, SI and Bill of Lading. B. Team Management
• Lead and supervise the Ocean Export Operations team.
• Allocate daily responsibilities and monitor team productivity.
• Ensure timely execution of customer shipments.
• Train and develop team members.
• Resolve operational escalations and customer complaints. C. Customer & Overseas Coordination
• Coordinate with customers, overseas agents and international partners.
• Ensure timely shipment updates and proactive communication.
• Handle escalations related to delays, documentation and shipment execution.
• Maintain strong customer relationships and service standards. D. Commercial & Cost Control
• Negotiate competitive rates with shipping lines and service providers.
• Monitor operational costs and control unnecessary expenses.
• Ensure accurate vendor billing and customer invoicing coordination.
• Monitor profitability and identify cost-saving opportunities.
• Avoid unnecessary detention, demurrage and other operational penalties. E. MIS & Performance Monitoring
• Prepare daily and monthly shipment reports.
• Monitor shipment execution timelines and operational productivity.
• Track pending shipments, documentation and billing.
• Maintain team-wise JRS and KPI performance.
• Report operational challenges and improvement plans to management.

📌 Senior Operations Manager ocean export (Gurugram)
🏢 FARTHEST LOGISTICS
📍 Gurugram