JOB DESCRIPTION
We are looking for a dedicated Customer Success Intern to support our high-value accounts and help drive product adoption. You will work closely with our Customer Success team, product management, and technical teams to deliver excellent experiences for our clients. RESPONSIBILITIES Manage a portfolio of High-Value Accounts and ensure consistent engagement. Develop a customer-first approach to understand client pain points and drive better support outcomes. Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements. Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues. Ensure maximum feature adoption through hands-on learning and effective enablement. Support upselling and cross-selling opportunities by identifying additional product features, modules, or services that benefit clients. Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction. Demonstrate excellent interpersonal and communication skills in all interactions.
Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager. Maintain a transparent, professional, and informative communication style in all client interactions. Exhibit strong customer service skills and problem-solving ability. Utilize Excel for reporting, data analysis, and customer insights. SKILLS Have a clear, professional and informative communication style Good customer service skills Knowledge of Excel QUALIFICATION BBA/B.
Tech/ BMS/MBA (Preferred) WHY UNICOMMERCE? Contribute to the evolution of our product portfolio atop our high performing SAAS platform. We help sellers & enterprises around the world automate their ecommerce operations via a suite of products: multi-channel order and inventory management, warehouse & vendor management, Omni-channel etc. Work in a tight-knit high performance team, alongside strong problem solvers graduated from IITs/NITs and other Tier 1 colleges. We have a flat hierarchy. Take end to end ownership of business projects and product features.