Senior Manager/ AGM – HR Operations & Compliance

Location:
BITS Pilani, Mumbai Campus (Kalyan) Compensation: Attractive compensation as per industry standards.

Benefits:
Mediclaim, Term Insurance, Group Personal Accident Insurance, and a generous leave policy. Role Objective To lead a technology-first, digitally enabled HR Operations function, with HRMS as the primary platform for employee records, workflows, approvals, service delivery and compliance. Own the governance of outsourced payroll, statutory and regulatory compliance, HR policy implementation and continuous audit readiness, while driving automation, operational efficiency, solid internal controls and a largely paperless work environment.

Key Responsibilities
• Payroll Management: Take end-to-end ownership of payroll governance and oversight of the outsourced payroll service provider. Ensure timely and accurate payroll inputs, validation of outputs, salary revisions, deductions, reimbursements, full and final settlements, statutory compliance, vendor performance monitoring, discrepancy resolution and reconciliation with Finance. Drive secure, system-based payroll data exchange and controls.
• Statutory & Labour Compliance: Ensure compliance with applicable labour laws, including the Shops and Establishments Act, Labour Codes, provident fund, gratuity and other statutory requirements, including documentation, registers, returns and filings.
• Tax Compliance: Oversee income tax (TDS) and professional tax compliance through designated vendor partners, ensuring timely and accurate deposits, filings and reconciliations.
• HR Policy & Process Compliance: Ensure consistent implementation of institutional policies governing compensation, benefits, employee documentation, approvals and HR processes. Embed policy requirements and approval controls into digital workflows, identify and address compliance gaps,



and minimise manual interventions and exceptions.
• HRMS Implementation & Administration: Lead end-to-end HRMS implementation, including process mapping and redesign, system configuration, data cleansing and migration, integration with outsourced payroll and other relevant systems, testing, deployment, training and user adoption. Establish HRMS as the single source of truth for employee data and the default channel for HR transactions. Digitise employee records, approvals and workflows, automate routine HR processes and drive a paperless, technology-first HR function. Leverage the platform’s AI capabilities, where appropriate, to simplify processes, improve efficiency and enhance employee experience. Ensure data integrity, access controls, information security, vendor coordination, ongoing administration and continuous improvement.
• Process Improvement & Audit Readiness: Establish and maintain HR operations that are audit-ready at all times through standardised, technology-enabled processes, accurate digital records, documented approvals and accessible audit trails. Maintain compliance calendars, statutory registers, process documentation, periodic control reviews and an exception-tracking mechanism. Ensure timely closure of audit observations and continuous strengthening of preventive controls. Reports to: Vice President – Human Resources Direct Report: One Executive Stakeholder Coordination:
• Internal Stakeholders:
• HR Business Partners (HRBPs) of BITSoM, BITS Law and BITS Design.
• Finance Department for payroll disbursement,



taxation and related financial matters.
• External Stakeholders:
• Payroll and HRMS service providers.
• External consultants and advisors on payroll, taxation, statutory compliance and related HR matters. Experience & Personal Attributes
•

Experience:
More than 10 years of relevant experience in HR operations, outsourced payroll governance, statutory compliance and HR systems. Demonstrated hands-on experience leading HRMS implementation, process automation, digital record management and technology-led HR transformation is essential.
•

Location:
Based in the Mumbai Metropolitan Region (MMR) or willing to relocate.
• Professional Stability: A stable professional with a demonstrated record of commitment, reliability and long-term association with organisations.
• Interpersonal & Institutional Fit: Ability to work effectively with knowledge workers in an academic environment, demonstrating empathy, integrity, discretion, maturity and sound judgement.
• Personal Attributes: A proactive, solution-oriented professional with strong problem-solving abilities, demonstrated initiative and execution orientation, a high sense of ownership and the ability to drive tasks independently to completion. Expectations from the Role The Senior Manager is expected to demonstrate independent ownership, sound judgement, regulatory awareness and strong execution capabilities. The role requires building a technology-first HR Operations function in which digital workflows, accurate system records, automation and robust controls are the default. The incumbent must ensure effective oversight of outsourced payroll, continuously audit-ready HR operations, a largely paperless environment and reliable employee service delivery, while anticipating risks, resolving issues and driving implementation with minimal supervision.

📌 Senior Manager Human Resources Operations (Mumbai)
🏢 BITSoM - BITS School of Management
📍 Mumbai