ROLE | EDP SUPPORT

Location:
Ayodhya, Uttar Pradesh

Experience:
3–5 Years Vacancy: 01

Education:
BCA / MCA or equivalent qualification in IT / Computer Science We are looking for an EDP Support professional who can ensure reliable, secure and uninterrupted IT infrastructure across our plant and office operations, enabling our members to work efficiently.

Key Responsibilities
1. IT Infrastructure & End-User Support
· Manage and maintain laptops, desktops, printers, projectors, video conferencing systems and other IT equipment.
· Install, configure and troubleshoot Windows OS, Microsoft 365, Outlook, SAP GUI, Tally, MS Project and other business applications.
· Provide timely technical support to members and ensure effective resolution of IT-related concerns. 2. Network & Connectivity Management
· Maintain and troubleshoot LAN, WAN, Wi-Fi, RF and fibre connectivity.
· Manage network devices, including routers, switches and access points.
· Configure and troubleshoot VPN, network printers and connectivity issues. 3. CCTV & Surveillance Management
· Ensure reliable functioning of CCTV cameras, NVR systems, recording and surveillance infrastructure.
· Monitor system availability, manage access and ensure recording backups as per requirements. 4. IT Asset & Inventory Management
· Maintain accurate records of IT hardware, software, accessories, consumables and spares.
· Track asset allocation, warranties, AMC and maintenance schedules.
· Coordinate repairs, vendor services and preventive maintenance activities. 5. Plant IT Infrastructure & Operational Support




· Ensure uninterrupted functioning of IT systems and equipment across plant and office locations.
· Maintain plant and office dashboards displayed on TV screens.
· Conduct regular infrastructure checks and proactively address potential technical issues. 6. Continuous Improvement & Stakeholder Coordination
· Identify recurring issues, analyse root causes and implement preventive solutions.
· Coordinate with internal teams and external vendors for timely resolution.
· Maintain technical documentation, service records and relevant reports.
· Contribute to initiatives that improve IT reliability, service quality and operational efficiency. Key Outcomes Expected:
· High availability and reliability of IT infrastructure, network and CCTV systems.
· Minimum operational downtime through proactive maintenance and timely troubleshooting.
· Timely resolution of member support requests.
· Accurate and updated IT asset, inventory, AMC and warranty records.
· Uninterrupted availability of plant dashboards and essential IT systems.
· Continuous improvement in IT support processes and infrastructure performance. Technical Skills & Expertise:
· Solid hands-on knowledge of desktop, laptop, printer and hardware troubleshooting.




· Working knowledge of LAN, WAN, Wi-Fi, RF, fibre connectivity, routers and switches.
· Experience in CCTV, NVR and surveillance systems.
· Proficiency in Windows OS installation, configuration and troubleshooting.
· Working knowledge of Microsoft 365, Outlook, MS Project, SAP GUI, Tally and antivirus applications.
· Knowledge of VPN, network printer configuration, software updates and security patches.
· IT asset management, inventory control and vendor coordination. Experience & Qualifications
· 3–5 years of relevant experience in IT infrastructure, hardware support, networking and end-user support.
· BCA / MCA or equivalent qualification in IT / Computer Science.
· Experience supporting plant-level IT infrastructure and manufacturing environments will be an advantage. Behavioral Competencies | The PAKKA Way
· Ownership & Accountability: Takes responsibility for IT infrastructure availability and timely resolution of issues.
· Problem-Solving: Demonstrates a structured approach to troubleshooting and root-cause analysis.
· Planning & Execution: Manages priorities, assets and preventive maintenance effectively.
· Collaboration: Works closely with members, departments and external partners.
· Service Orientation: Responds proactively and ensures a positive support experience.
· Continuous Improvement: Identifies opportunities to simplify processes and enhance system reliability. At PAKKA, we value people who take ownership, collaborate with trust and continuously raise the bar of excellence.

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