● Connect with and manage incoming leads generated through marketing campaigns, referrals, existing INTERVAL students and external sources. ● Explain the ISAP programme, its objectives, perks, eligibility and admission process to prospective parents and students. ● Conduct timely follow-ups with interested parents, guide them through the application process and drive admission conversions against assigned targets. ● Coordinate with the relevant teams throughout the application, assessment, selection and admission process, ensuring timely communication and completion of formalities. ● Facilitate student and parent onboarding by explaining programme expectations, schedules, participation requirements and relevant guidelines. ● Act as the primary point of contact for assigned parents and students throughout the three-year programme, building strong and lasting relationships. ● Maintain regular communication with parents, share programme updates, encourage participation and address their queries, concerns and feedback. ● Coordinate with mentors and programme teams to monitor student participation,



attendance and engagement, and ensure timely support whenever required. ● Identify parent concerns and student disengagement, coordinate issue resolution with relevant teams and ensure consistent follow-up. ● Maintain accurate lead, admission and parent relationship records, and prepare regular reports on conversions, parent engagement, satisfaction and retention. Requirements ● Bachelor's degree in any discipline. ● Prior experience in sales, customer relationship management, parent relations, education services or programme coordination will be an advantage. ● Strong communication, interpersonal and relationship-building skills. ● Ability to manage leads, conduct follow-ups and achieve admission targets. ● Good coordination, problem-solving and time-management abilities. ● Proficiency in Google Workspace, MS Office and CRM or database tools. ● Ability to build and maintain long-term relationships with parents and students.

📌 Customer Relations Officer (India)
🏢 Interval Learning
📍 India