Job Title: AVP Business Management
• HSBC Markets & Securities Services provides comprehensive Global, Regional and domestic Securities Services to clients through its three component business units, namely: GDTA, Custody and Fund Services. Operating in over 40 countries and territories worldwide, including Europe, the Asia-Pacific region, the Americas, the Middle East and Africa, Markets and Securities Services has approx. 8000 employees.
• Fund Services covers all Fund Administration, Investment Operation and Middle Office services supporting Institutional clients globally. It is an integral part of Securities Services, which primarily undertakes Fees calculations, Fund allocation, NAV calculation & Validation, Pricing and Financial Reporting.
• Global Distribution and Transfer Agency covers full registrar and distributor support models as well as local client servicing. It is targeted towards Investment Managers, distributors and Investors globally with support across different time zones
• The candidate will work as part of the wider MSS Operations Business Management structure, reporting to the Head of Business Management – SSv Operations supporting them in ensuring SSV Operations organization is operating in an effective manner, whilst maintaining control of the cost base to deliver operational excellence and outcomes for clients. In this role, you will: Principal Accountabilities Business/ Function/ Process
• Management of Headcount, Financials and Workforce Plan via a robust governance framework.
• Work closely with Cost management to provide effective reporting on a regular [monthly] basis for all aspects of the cost base to monitor against targets and forecast.
• Establish processes and procedures to effectively manage the workforce. This will include:
• Governance and tracking around all hiring across the platform.
• Approval matrix and process for all hiring
• Hiring; budgeting and tracking of all contractors and consultants
• Up to date MI of all filled; open and to be filled positions.
• In conjunction with transformation; cost management and finance, establish a governance mechanism and structure to track and verify all program saves and report on a monthly basis of progress within MSS ops against targets, but also to all concerned Group parties.
• Tie all realized saves back to realized [and proven] PnL saves and work force plan.
• New business and organic growth governance and forecasting, in partnership with the business and Operations Managers.
• Scorecard management to track and deliver MSS Operations objectives
• Ensure consistency in communications of look and feel in addition to use of the single brand in all internal and external communications.
• Support execution of the MSS Ops People agenda.




• The role will be quite dynamic and will require the candidate to be able to handle multiple, evolving tasks as required
• Handle ad-hoc projects as necessary relating to various elements of MSS Operations.
• Responsible for providing proactive, insightful analysis with the ability to explain historic performances and future strategies to wider audience adding commercial context Customers/ Stakeholders
• Global Head of Securities Services Operations
• Global MSS Operations COO
• Funds and GDTA Operations leadership team and extended management teams Global and Regional COO community Leadership & Teamwork
• Support and management of strategic deliverables and tracking to plan.
• Ability to influence diverse and virtual teams across multiple regions / locations
• Ability to communicate concisely and effectively across broad stakeholder community demonstrating vision and strategy
• Ability to support and manage multiple streams of work concurrently
• Ability to successfully lead and deliver a diverse set of Operations strategic initiatives, often delivering through indirect reports Operational Effectiveness & Control
• Ability to identify and enhance sub optimal areas of control, process and cost.
• Ability to define appropriate solutions or change projects to drive through efficiency improvements or strengthening of cost base.
• Ability to work autonomously whilst managing the business as usual workplace and driving the change momentum.
• Ability to identify areas/functions/tasks where additional controls can be implemented to maximize efficiency and minimize risk.
• The individual will need to effectively develop and maintain network of key stakeholders across Funds Services and GDTA Operations regions and, global functions and other associated entities. Additionally, the incumbent will lead execution of the Fund Services and GDTA strategic COO objectives and govern delivery of the wider Operations strategy. The incumbent will be required to work cooperatively across multiple locations, managing conflicting priorities and influencing stakeholders to achieve objectives without having direct line management responsibilities Management of Risk (Operational Risk / FIM requirements)
• All significant issues to be escalated accordingly to the relevant stakeholders and within a timely manner
• The individual will continually assess the operational risks associated with the job and inherent in the business,



taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology Observation of Internal Controls (Compliance Policy / FIM requirements)
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations To be successful you will:
• A broad understanding of workforce management, financial budgets, with experience of analysing data effectively for planning, forecasting and reporting
• Sharp business and commercial acumen, strong analytical experience of translating data into meaningful analysis and reporting preferred
• Financial and accounting acumen
• Excellent written and verbal communication skills and proven ability to articulate complex issues concisely and in clear language
• Practical experience of business transformation activities
• Ability to identify, manage and mitigate risk effectively
• Strong leader who exhibits robust judgment, decision making and is resilient to change
• Strong problem-solving capability, able to multi-task well under pressure and in times of ambiguity. Organized with systemic approach to programme execution
• Understanding of HSBC structures, processes and objectives
• Ability to develop cohesive working relationships with business partners and Senior Stakeholders
• Proven ability in managing and coordinating geographically dispersed teams
• Highly Motivated self
- starter and a strong team
- player
• COO/BM or Risk and Control management experience within a securities services environment would be an advantage
• Being qualified/made significant progress towards acquiring a qualification related to Business/Finance will be an added advantage
• Experience/knowledge of Anaplan will be an advantage Hsbc.
Com/Careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. *Issued By HSBC Electronic Data Processing (India) Private LTD*

📌 AVP Business Management (Bengaluru)
🏢 HSBC
📍 Bengaluru