At Prolifics, we are currently implementing multiple solutions in Software Development, and we are looking to hire a talented Support Engineer for our development center in India. This position would be based out of Hyderabad and is a permanent position. If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today Let’s connect and explore the possibilities of having you onboard the Prolifics team
· Job Title: Support Engineer
· Primary

skills:
Hands-on experience in C#, .
NET / ASP.
NET Core application support, troubleshooting and bug fixing.
· Secondary

skills:
Robust SQL Server skills, including queries, stored procedures and data issue investigation.
·

Location:
Hyderabad (Mindspace#12B)
· Educational Qualification: B.
Tech/BE/M.
Tech/MCA/M.
Sc
·

Experience:
4 to 6 yrs

Job Description
Primary / Mandatory Skills
• Hands-on experience in C#, .
NET / ASP.
NET Core application support, troubleshooting and bug fixing.
• Strong SQL Server skills, including queries, stored procedures and data issue investigation.
• Experience supporting web applications hosted on IIS / Windows Server.
• Experience in production support, incident management, troubleshooting, root-cause analysis (RCA) and resolution within agreed SLAs.
• Working knowledge of REST APIs and application integrations.
• Familiarity with ITSM tools such as Freshservice or ServiceNow and ITIL processes.
• Ability to analyze application logs, identify recurring issues and coordinate with development and infrastructure teams. Secondary / Good-to-Have Skills
• Exposure to nopCommerce or other .
NET-based e-commerce platforms.
• Knowledge of message queues such as RabbitMQ and EDI transactions.
• Exposure to AWS and/or Azure cloud services.
• Experience with monitoring, alerting and log-analysis tools.




• Scripting knowledge in PowerShell, Python or similar technologies.
• Willingness to participate in shifts and on-call rotation, as required by the agreed support model.
• Good written and verbal communication skills.

Key Responsibilities
• Provide L2/L3 application support for the Home Solutions platform within agreed SLAs and confirmed Managed Services scope.
• Triage, troubleshoot and resolve incidents and service requests; perform RCA and preventive actions for recurring issues.
• Deliver approved minor enhancements, bug fixes and deployments in accordance with change-management procedures and agreed scope.
• Monitor application health, integrations and scheduled jobs, and investigate alerts.
• Maintain support documentation, runbooks and knowledge articles.
• Coordinate with customer, infrastructure, development and integration teams to resolve issues.
• Participate in agreed shift coverage and on-call rotation.
• Identify recurring incidents and recommend improvements to application stability, monitoring and support processes.

About us
Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have offshore development centres: 2 in Hyderabad & 1 in Pune. For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work for and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019. We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more

about us
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📌 Support Engineer (Hyderabad)
🏢 Prolifics Corporation Private
📍 Hyderabad