Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, GCIO Ops Manager In this role you’ll:
• Define and maintain a rolling 3-year workforce plan aligned to IWPB Tech Core Banking financial plans and wider GCIO and Group workforce and location strategies
• Execute workforce lifecycle activities across attract retain and grow in partnership with People teams including hiring at scale and emerging talent and upskilling programmes
• Develop business cases for workforce initiatives including contractor replacement orchestration efficiencies and Generative AI impacts on future workforce needs
• Manage multi-year financial planning and reporting for the IWPB Tech Core Banking capability including budgeting forecasting accruals and cost transparency for senior leadershipIdentify and deliver cost optimisation levers while ensuring full recovery of global costs and timely consistent management information
• Oversee third-party management from deal initiation through negotiation approvals execution and post-execution benefit validation including TPEM task oversight and vendor performance risk managementGovern portfolio oversight for the IWPB Tech Core Banking change portfolio including milestone definition programme setup in Clarity tracking reporting and escalation of delivery risks
• Coordinate governance activity for the Capability Lead including forum commitments paper production action tracking and stakeholder engagement support
• Should have good understanding of Boundary Change, Interlock and Target Transfer
• Coordinate with Other BGI’s COO team to secure the funding through interlock and ensure Core Banking always remain within the Target. To be successful in this role, you should meet the following

requirements:




• Bring proven experience in senior executive management roles within financial services ideally within multinational banksApply a strong understanding of IWPB Tech Core Banking alongside broad technology and risk management experience including controls operational process and incident response
• Demonstrate substantial experience managing significant financial plans and resource plans including forecasting reporting and commercial decision supportShow established capability in programme and portfolio management including delivery tracking advantages validation and tooling such as Clarity
• Navigate complex matrix environments while partnering across functions such as People, Procurement, Finance, Risk , Compliance and transformation teamsCommunicate complex topics clearly in writing and verbally including producing senior-level papers presentations and updates tailored to the audienceBuild and sustain effective relationships with critical internal and external stakeholders including engaging on regulatory and market considerationsUse structured problem-solving to interpret complex information and support data-informed decisions that improve operational outcomes
• Leadership & Teamwork :Embodying HSBC’s Values in all of your interactions with stakeholders; We value difference; We succeed together; We take responsibility; We get it done Experience of managing within a complex matrix environmentDevelops and maintains long term relationships with highly critical stakeholders internally and externally
• Stakeholder and Relationship Management: Skilled in developing and sustaining long-term relationships with critical stakeholders both within and outside the function. This involves maintaining expert knowledge of stakeholder requirements, competitor activities, and market trends to strategically influence future directions.
Responsiveness to service requests from stakeholders is vital, as is the courage to take decisive action in challenging situations and manage uncertainty.



The ability to communicate with impact and effectively influence others is paramount. Capable of managing multiple tasks, able to manage multiple competing priorities and to adapt to a dynamic, fast-paced environment. Exhibits proficiency in Excel, data analysis, and PowerPoint, with a demonstrated ability to influence others through effective verbal and written communication
• Analytical and Problem-Solving

Skills:
Possesses strong analytical and problem-solving skills, enabling the synthesis of complex information to make data-driven decisions that drive business outcomes. This is further enhanced by an understanding of the HSBC Group's strategy, structures, and processes, alongside knowledge of the external environment's regulatory, political, competitive, and market aspects.
• Financial and Accounting Expertise: Demonstrates sound knowledge of cost management and accounting principles, as well as accounting and financial principles related to purchase orders, contracts, and operational expenses for hardware and software.
Experience in developing meaningful reports and metrics is evident, alongside strong interpersonal and communication skills for interacting across various management levels. Experience with analytical and business intelligence tools, advanced MS-Office skills, and understanding of ERP systems such as Cognos, SAP, and Fusion is beneficial.
• Continuous Improvement and Adaptability:Ability to challenge the status quo and pursue operational excellence through continuous improvement is a key attribute. Resilience and strong influencing skills are essential, particularly in conflict situations with senior management. Willingness to engage actively and manage competing and changing priorities is crucial..
Change agility is essential, focusing on driving and responding to change effectively You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

📌 GCIO COO Operations Manager/Senior Associate Director (Pune)
🏢 HSBC
📍 Pune