Job title: CLM Quality Checker
• GCN (Global Capability Network) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. GCN combines global expertise and technology to help keep us ahead of the competition.
• Client Life Cycle Management (CLM) is part of CIB. The objective of CLM is to provide Global Banking & Markets and CMB clients with a globally consistent and best in class Customer Due Diligence (CDD) for new on-boarding of clients, as well as periodic maintenance of existing clients. It ensures that CDD profiles are prepared in accordance with Group and Regulatory Policies by obtaining documents and information as required from the Clients/Relationship Managers. The CLM service function has onshore hubs in New York, London, Dubai, Paris and Hong Kong and supporting GSCs in India, China, Egypt, Poland, and Mexico. The organization is expected to go through a transformation for the next 5 years where new policies, processes and technologies will be implemented.
• The role encompasses several tasks involving analysis across multiple business lines and ensuring AML Regulations, policies/procedures are maintained and adhered to. This role also involves liaising with the business partners as well as colleagues and senior onshore partners, thus ensuring timely resolution of queries. In this role, you will: Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
• Responsible for ensuring that the cases are audited in accordance with Independent Quality Function procedures and respective line of business procedures.
• Be informed of all procedural changes and implement the required changes in the quality assurance process.
• Identify, log, and discuss findings with Quality Function management, Production teams as applicable.
• Generate, coordinate the preparation of metrics on errors and feedback. Identify, analyze trends and submit reports to Quality Function Management.
• Facilitate accreditation/certification process within Quality Function
• Undertake the application of compliance and maintenance HSBC internal control standards.
• Provide logical justification for the decisions taken when completing the CMB profile.
• Identify Exceptions & Approvals required as per LOBP and ensure they are in place prior to profile being approved.
• Identify the Financial Crime Risk Indicators to escalate to in-country FCC. Leadership & Teamwork
• To provide a high-quality service to internal and external customers.
• Work in tandem with the Production teams to ensure timely completion of audits; prioritize workload to meet objectives of the CDD Utility, to ensure quality thresholds are met.
• Actively coach Production teams during discussion of the draft findings captured, by deliver high-quality quality function support to the team.
• Contribute to the production of training materials to address trends and findings; and participate in the delivery of the training to the relevant production staff.
• Deal with customer’s enquiries (wherever applicable) in a positive and timely manner.
• Deliver outstanding customer service to all internal and external customers representing customers’ needs and helping stakeholders achieve strategic goals aligned to Operational Effectiveness & Control
• Carry out the quality assurance process in accordance with standard operating procedures and respective line of business procedures.
• All risks associated with the process are identified and controls are put in place to mitigate them. Learning points/feedback taken on board – no repeat issues
• Provide support in maintenance of HSBC operational risk and internal standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators; adheres to local law compliance as well.
• Ensure activities comply with applicable internal policies and procedures and external regulation.




• Escalate more complex or significant issues to manager to ensure their timely resolution. Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
• Ability to maintain strong control and governance structure within Quality Function.
• Achieving, and then maintaining competence – through retaining examples/demonstration of skills & knowledge against the required competency requirements
• Job Holder should exhibit knowledge and expertise in the process. The jobholder needs to acquire an SME knowledge and understanding of various products related to customer account.
• Job holder should have the ability to learn about new products, processes and systems quickly.
• To fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.
• To be aware of changes in the AML and compliance world which will impact performance Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
• Work as part of the team and perform Quality Function audits in line with based on the standard sampling methodology defined within the Quality Function.
• Represent Quality Function and CMB Operations as a process expert
• Liaise with production quality control teams for process updates and feedback delivery
• Work with the Manager Quality Function on development and coaching needs for the operations teams Management of Risk (Operational Risk / FIM requirements)
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
• Also by addressing any areas of concern in conjunction with line management and/or the appropriate department. Observation of Internal Controls (Compliance Policy / FIM requirements)
• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by internal and external regulators.
• The jobholder will ensure that the rules relating to Data Protection are adhered to, with any breaches recorded and addressed appropriately. Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)
• Review customer profiles to identify possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations;
• Review and analyse network banks, institutional banks, NBFI’s, counterparties, etc for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources;
• Ensure all MIS is updated on a timely basis for reporting completion timelines and errors identified.
• Successfully complete the accreditation/certification process and also support the Team Manager Quality Function in facilitating accreditation/certification process
• Proficiency in understanding Source of Wealth and Source of Funds of Beneficial Owners to determine the initial funds used to setup business in Large Corporate and Middle Market Enterprise (MME) segments
• Ability to decipher complex ownership structures (including SPV’s, Corporate Trusts, Funds and NBFI’s) to effectively complete the KYC review as per in-country policy and regulations




• AML qualification (e.g. ACAMS) and or post graduate Compliance degree is an advantage.
• Perform PEP/Sanctions and Negative News Screening using industry standard tools such as World-check, LexisNexis, etc
• Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
• Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures.
• Keep current with understanding of systems, policies, procedures and US regulations
• Provide a supporting role to onshore business partners. Assist in reviewing alerts and provide support on all AML and KYC monitoring functions performed by Global KYC MCB Ops; To be successful you will: Functional Knowledge
• Proactively provide technical assistance to less experienced colleagues in the team
- sharing knowledge & learning
• Deliver feedback to staff in a constructive manner.
• Be role model of expected HSBC values.
• Work effectively in a team workplace.
• Maintain awareness of AML policy updates, procedural changes and updates in compliance guidance which forms the basis for how we assess money laundering and terrorist financing risk.
• Basic Level of TRACK Accreditation is a mandatory requirement for the incumbent to perform in the role.(E)
• 4 to 6 years of experience in an equivalent role
• Prior Experience in working on High Complex RM Managed commercial clients will be an added advantage (D)
• Prior Experience in working on similar case manager roles in areas such as Account Opening is an added advantage (D)
• Strong process knowledge i.e AML/KYC/CDD.
• Knowledge of working in a regulatory environment
• Willing to work a flexible schedule to accommodate business needs. (E) Others
• A bachelor’s degree or with equivalent industry/functional experience. Functional experience needs to be minimum of 2 years’ experience in reviewing customer profile to ensure they meet the AML/Sanctions/KYC requirements (E)
• Excellent communication skills – Written & Verbal.
• Excellent prioritizing, planning, and organizing skills along with the ability to build and maintain MI.
• Highly demonstrate customer centric approach and strong business acumen.
• Good understanding of MS office and proven skills on banking platforms
• Good analytical, problem –solving and project management skills.
• Ability to coordinate with multiple stakeholders and provide resolutions to end customer within desired timelines.
• Ability to handle multiple tasks and prioritize them depending on the criticality of the tasks.
• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training. (E)
• Is self-motivated, pragmatic
- sense of urgency is a must (E)
• The aspirants should be ASM (Aligned Sampling Methodology) Qualified for the last six months consecutively. (E) Hsbc.com/careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. *Issued By HSBC Electronic Data Processing (India) Private LTD*

📌 CLM Quality Checker (Hyderabad)
🏢 HSBC
📍 Hyderabad