Job Title:Delivery Lead Delivery Leads support the Delivery Directors within UK Change Execution in shaping, delivering and embedding change, working closely with the business and our delivery partners. The role holder will play a leading role, collaborating closely with the Business and Technology to understand the broader change landscape, strategic goals and external influences and trends for their domain. They mobilise teams and develop capabilties to ensure the business outcome is achieved. They are involved throughout the full change lifecycle and are typically responsible for senior stakeholder management, connecting and shaping delivery plans, removing complex impediments, managing and mitigating risks, and building an effective and high performing team while creating a culture that aligns to HSBC values and principles. Delivery Leads will focus on delivering maximum value while continuously improving the efficiency of their teams. Delivery Leads will lead complex initiatives and cross functional teams. In this role, you will: Impact on the Business
• Lead the Business and Technology in the creation of iterative development plans, connecting multiple change initiatives and focusing on early delivery of value to customers and colleagues
• Ensure the skills and experience of change resources are used most efficiently and effectively while focusing on delivering greatest value to the Business.
• Demonstrate agility, reduce lead time, and remain connected to the leadership agenda.
• Lead the development of UK Change Execution as a professional change function evolving ways of operating and uplifting capability. Typical Targets and Measures
• Delivery of complex change in line with agreed objectives for example changes that improve customer, colleague and commercial outcomes
• Organise resource across multiple teams to ensure optimised utilisation in line with agreed priorities
• Adapts to changing priorities and ambiguity to deliver change objectives Customers / Stakeholders
• Manage relationships with senior stakeholders from the Business and our delivery partners, using professional change skills and domain knowledge to build trust, allowing influence and support in decision making throughout the change cycle.
• Build close relationships with Business leads, understanding their strategic goals and challenges and support them in delivering world class customer journeys aligned to market priorities with awareness of Global/Group direction
• Build flexible and supportive relationships with flow to work teams such as HR, Legal, Compliance,



Fraud & BRCM Typical Targets and Measures
• Ensures collaboration across peers and some senior managers delivering agreed change plans
• Excellent internal and external to department stakeholder feedback Leadership & Teamwork
• Lead cross functional, multi disciplined teams across multiple initiatives using agile principles of iteration and team empowerment.
• Use appropriate coaching tools and techniques to identify gaps in skills and experience and drive the uplifting of capability.
• Be fearless, proactive and challenge the status quo. Relentlessly pursue the right approach and the best outcome.
• Drive innovation through being intellectually curious. Use creativity to generate sustainable solutions to problems that result in positive outcomes. Typical Targets and Measures
• Seen as a leader within the department measured through internal to department stakeholder feedback.
• Seen as an expert within their field evidenced through the uplifting of capability across the department Operational Effectiveness & Control
• Manage and mitigate complex delivery risks and ensure the change delivery approach used is appropriate and aligned to the relevant Bank policies.
• Working with peers and some senior managers across the Business ensure change impacts are understood and work collaboratively with all impacted areas to maximise adoption while minimizing disruption to customers and colleagues and, where possible, exceed expectations of change benefits.
• Treat each success and failure as an prospect to learn and improve. Proactively share learnings, best practice and feedback across all the teams involved in Change to ensure continuous improvement of ways of operating. Typical Targets and Measures
• Ensures risk management approach is comprehensive with evidence of high significance risk identification and clear strategies to address risks.
• Ensure complex runways of change are delivered safely evidenced by stakeholder feedback Management of Risk
• Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks to the relevant individuals and forums.




• Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control. Observation of Internal Controls
• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators. Role Dimensions
• Manage complex change with investment of between $500k and $10m
• Lead one or more teams comprising between 5 and 40 people
• Support change delivery at sub business function / value stream level .
• Have some influence outside of the department with regards to how change is delivered within UK Bank
• Drive and lead capability uplift within the department aligned to the people strategy To be successful you will:
• Experience of leading change delivery teams
• Understanding of change lifecycle
• Understanding of retail financial service industry
• Exceptional ability to communicate
• Ability to collaborate with a wide range of stakeholders, ensuring buy in and engagement.
• Political awareness, strong facilitation and negotiation skills.
• Excellent critical thinking and problem solving skills.
• Pragmatic and practical hsbc.com/careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. *Issued By HSBC Electronic Data Processing (India) Private LTD*

📌 Delivery Lead (Hyderabad)
🏢 HSBC
📍 Hyderabad