Job title: Business Architect
• If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
• HSBC UK is a global business of HSBC, providing Retail Banking, Wealth Management and Commercial Banking services to more than 15 million customers across the UK.
• Digitalisation is a key pillar of HSBC UK’s strategy and an important enabler of its operating model. HSBC UK invests more than $1 billion annually in its digitalisation priorities, primarily to introduce and enhance mobile and internet banking capabilities and provide technology that supports colleagues serving customers.
• UK Change Execution is part of the HSBC UK Chief Operating Office and enables transformational change across HSBC UK, guided by our strategic ambitions and delivered through agile ways of working.
• We have an exciting opportunity for a Business Architect within the UK Change Execution team. Working with Senior Business Architects and business, technology and change stakeholders, you will support strategic discovery, translate business priorities into explicit architecture outputs and help connect strategy to change activity. You will take ownership of defined discovery, analysis and design deliverables, applying established business architecture methods while building your experience across the wider practice. In this role, you will:
• Support strategic discovery by helping translate business priorities into clear outcomes, objectives and early ideas.
• Conduct current-state discovery through interviews, workshops, observation, document analysis and review of available data.
• Map processes, customer journeys, capabilities, stakeholders and dependencies using agreed methods and standard notation.
• Gather, structure and analyse qualitative and quantitative information, including incomplete evidence, to identify pain points, duplication, gaps and improvement opportunities.




• Help develop early ideas into practical options, requirements, features and next steps, highlighting assumptions, risks, trade-offs and dependencies.
• Apply established business architecture principles, including capability mapping, value streams, customer journeys and target operating models.
• Support impact assessments across people, process, technology, data and controls, identifying implications for customers, colleagues and the organisation.
• Support and, where appropriate, facilitate discovery sessions; communicate findings through clear visualisations, structured artefacts and concise storytelling.
• Collaborate with business, technology, change, operations and customer-experience teams to test assumptions and build a shared understanding of the problem and potential options.
• Maintain architecture artefacts, traceability and agreed standards using relevant tools, ensuring outputs are accurate, current and reusable.
• Work iteratively, seek feedback early and adapt outputs as understanding develops, contributing ideas and learning to the wider business architecture practice. To be successful you will:
• Experience in business architecture, business analysis, process improvement, transformation or a related discipline, with practical experience of structured discovery and analysis.
• An awareness of key business architecture concepts, including capabilities, value streams, customer journeys and target operating models.
• The ability to use interviews, workshops, observation, document analysis and process or journey mapping to understand a current state.
• Good analytical and problem-solving skills,



with the ability to organise incomplete information, identify themes and dependencies, and draw evidence-based conclusions.
• The ability to help develop practical options from early ideas and consider impacts across people, process, technology, data and controls.
• Clear communication and facilitation skills, with the ability to present findings through accessible visualisations and concise written or verbal narratives.
• A collaborative approach and the confidence to work with colleagues across business, technology, change, operations and customer experience, asking questions and constructively challenging assumptions.
• Curiosity, systems thinking and commercial awareness, with a willingness to learn, seek feedback and adapt as understanding develops.
• An interest in building knowledge of the organisation, its customers, products, processes and regulatory setting.
• Experience of business architecture or modelling tools and standard notation would be advantageous, as would familiarity with Agile, Design Thinking or Lean methods. Hsbc.com/careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous career development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. *Issued By HSBC Electronic Data Processing (India) Private LTD*

📌 Business Architect (Hyderabad)
🏢 HSBC
📍 Hyderabad