Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager Operations. In this role, you will:
• Engage and contribute positively towards Change management and sustainable savings in relation to Process Efficiencies. Enable the operating model followed by Globally for institutional clients. Ensure regular discussions with Business Partners to develop relationships and understand requirements.
• Be the first point of escalation in resolving issues with the Business Partner on a timely & ongoing basis. Liaise with other process/support verticals (Reconciliations, Pricing, Global Reporting Centre, Training Team, etc.) for the day-to-day process & team management.
• Meet the Key Performance Indicator threshold. Zero escalation from Business Area / Client. Responsible for ensuring Trade processing operating procedure is followed by management of risks (if any). Identify and reduce manual processes for enhanced operational control. Enable and implement technology upgradation.
• Responsible for ensuring governance on all daily/weekly trackers updated by team. Update all management Information by the stipulated deadlines. Additional review of Job-Aid Matrix, Standard Operating Procedures, process notes, checklists and other internal process related documents periodically.




• Perform any additional responsibilities that may be required by the Supervisor in support of the ongoing management and development of the division. Responsible for ensuring timely follow up on the open & outstanding issues that hinder the valuation.
• Responsible for ensuring Escalation Matrix is followed as per agreement for both the Business Area as well as Kolkata. NIL return in Audit conducted by Group internal audit, external auditors, Business Risk Control Management. Driving awareness within team of any recent policy or code that needs adherence.
• Lead the team as per the span of control and take the primary responsibility for the team’s deliverables. Escalate & resolve staff related issues in consultation with Line Manager. Responsible for increasing the team’s productivity through various process improvement initiatives.
• Create strong succession planning / effective cross training to eliminate key person risk associated with self / team members. Demonstrate Markets and Securities Services six principles in routine work. To be successful, you will:
• Bachelor’s / master’s degree in finance / accounting.
• 5+ years of relevant Funds administration experience. Complete understanding of Trade Life Cycle. Excellent knowledge of Capital Markets and Financial instruments. Excellent knowledge in accounting principles and fundamentals of accounting.
• Clear understanding of the end to end Fund Accounting Model. Working knowledge on the Accounting & Valuations and Trade platform like SimCorp Dimension. Good knowledge in investment accounting, investment valuations, fund industry.
• Experience supporting seamless re-migration, onboarding of new businesses and funds, in line with the Global Operating Model.



Experience using financial-market data platforms such as Bloomberg and/or LSEG Workspace/Reuters.
• Strong accounting knowledge, with a clear understanding of financial statements and core accounting principles. Basic knowledge of custody, brokerage, depository services, investment accounting, mutual funds and reconciliations.
• Ability to follow Functional Instruction Manuals, operating procedures and internal controls rigorously, ensuring compliance and mitigating operational risk. Understanding of operational risk and the ability to assess how changing economic, market, legal and regulatory conditions may affect business processes.
• Strong stakeholder-management and communication skills, with the ability to liaise effectively with internal teams, external stakeholders, business partners and global HSBC offices.
• Working knowledge of financial-services compliance requirements, including applicable laws, regulations, rules and industry codes. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. *Issued By HSBC Electronic Data Processing (India) Private LTD*

📌 Manager Operations (Bengaluru)
🏢 HSBC
📍 Bengaluru