Job Overview:

We are looking for a self-motivated Application & Production Support Engineer to manage application support, production monitoring, deployments, and troubleshooting. The candidate will work closely with development and QA teams to ensure smooth application operations, timely issue resolution, and adherence to SLAs.

Key Responsibilities:

- Provide L1 application and production support, with L2 issue coordination and escalation.
- Monitor production applications, system logs, and network performance.
- Troubleshoot application and system issues and ensure timely resolution within SLAs.
- Handle application deployments, installations, upgrades, patches, and configuration changes.
- Perform application diagnostics and support compliance testing and system certifications.
- Coordinate with development and engineering teams for complex issue resolution.
- Support root cause analysis (RCA), corrective actions,



and preventive measures.
- Track incidents, maintain support documentation, and proactively identify potential issues.

Required Skills & Qualifications:

- 23 years of experience in Application Support / Production Support.
- Graduate in Computer Science, IT, or a related field (B.Sc./BE/B.Tech).
- Basic knowledge of SQL, MySQL, Java/J2EE, and Apache Tomcat.
- Understanding of application deployment, configuration management, and basic networking.
- Knowledge of system monitoring and troubleshooting.
- Good analytical, problem-solving, and communication skills.
- Robust customer service orientation and ability to work with cross-functional teams.
- Proficiency in MS Office.
- Flexibility to work in rotational shifts.

📌 Application And Production Support Engineer (Mumbai)
🏢 Mobileware Technologies
📍 Mumbai