Engage with channel partners to build and strengthen relationship. Build distribution for Rural consumer Product Finance and distribution mapping for Rural consumer Product Finance.
Duties and Responsibilities
- Achieving and exceeding business goals and targets for Consumer Durables.
- Creating a solid compliant sales culture to drive acquisitions, profitability and employee development.
- Manage the Distribution through Dealer relations and servicing the Dealers, and their concerns in an appropriate manner.
- Managing the Delinquency of the business sourced to ensure health of portfolio.
- Effectively engage Operations Risk teams to understand and contribute to overall processes profitability across locations.
- Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback suggestions to the RSM/NSM.
- Ensure implementation of promotional plans contests and suggesting new and innovating promotion plan for the area of work.
- Recruiting and Retaining high performers.
- Ensuring highest levels of employee relationship, motivation engagement to drive results high levels of employee satisfaction.
- Supporting collections team in ensuring 100% collections.
- Major challenges: Struggling to find and keep talented employees.
- Major challenges: Customer always seeking the latest technology, most efficient service, instant gratification, and a customized experience.
- Major challenges: Retaining employees as they have banking sector as an option available.
- Major challenges: Online Market as well effected / impacted in filed.
- Decisions: Implement a sales management process that guides the team's decision on how to effectively manage this time and decide who to spend with.
- Decisions: Connect with field Teams Spending the Maximum time to Our Team.
- Decisions: Link performance with rewards and recognition as par their achievement.
- Decisions: Design and Develop a Customer (Dealer and Business Partner's) Visit frequency plan for their field.
- Interactions: Internal Clients: Roles you need to interact with inside the organization to enable success in your day to day work.
- Interactions: Provide market and product related feedback to HO (Managers / Senior hierarchy).
- Interactions: Credit Team for high ticket approvals.
- Interactions: Operation for customer services and file disbursement.
- Interactions: Risk team for approval declined cases due to specific reasons e.g. policy.
- Interactions: FCU Team for fraud cases validation.
- Interactions: Collections for bucket cases and FEMI cases or problematic cases.
- External Clients: Roles you need to interact with outside the organization to enable success in your day to day work.
- External Clients include dealer and business Partners. Identify New key dealer outlets New Business Partners to support sales.
- External Clients include dealer and business Partners. Identify New key dealer outlets New Business Partners to support sales by Achieving Origination Targets.
- ASSC (Authorized Sales Service Center), Serving the existing external walk in customers at dealers and Increasing business opportunities.
Required Qualifications and Experience
a) Qualifications :
- Graduation / Post graduation
- Strong analytical skills to drive channel performance and drive profitability
- People Relationship Management skills
- Excellent Communication and Negotiation Skill
b) Work Experience:
- Graduation / Post graduation with 4 to 6 years and MBA with 3-4 years of relevant experience in sales
Dimensions
- Total Team Size: 29
- Number of Direct Reports: 6
- Number of Indirect Reports: 23 (off role)
- Number of Outsourced employees: 18 (ASCC)
- Number of locations: in the range 5 to 7
- Number of products: 2
- In Festive seasons minimum 15k cases in a quarter
- Normal days minimum 9K cases in a quarter
- Cross sell targets 650 IPC to be maintained