To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure.
Responsibilities
- Do analysis for monitoring suspect transactions.
- Report the findings within timelines to the senior management.
- Investigation root cause analysis of fraud/dispute cases.
- Analysis of direct fraud trends; investigation/action to be taken for limiting the risks.
- Ensure proper handholding on all automation process RCU projects. Continuous improvement on TAT.
- Share trigger-based data at field for investigation and coordinate with them for timely closure.
- Ensure error-free dashboards are circulated within defined period.
- Major challenges: Understand complete various processes and prepare data reports/dashboards.
- Major challenges: Daily/weekly/monthly fraud monitoring reports to be prepared to minimize fraud.
- Major challenges: Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.
- Decisions: Propose new strategy for field and HO team to prevent malpractice.
- Decisions: Propose changes in system and daily reporting in favor of RCU unit.
- Decisions: Introduce new technology or new ways to control fraud.
- Interactions: Internal Clients - Roles you need to interact with inside the organization to enable success in your day to day work.
- Interactions: Risk Team: To understand and align on policy changes and ascertain impact.
- Interactions: Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
- Interactions: Business: To align on the RCU controls that directly impacts the business processes, including cost, TAT or Customer Experience.
- Interactions: External Clients - Roles you need to interact with outside the organization to enable success in your day to day work.
- Interactions: Vendors Channel Partners: Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.
Required Qualifications and Experience
- Educational Qualifications: Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred).
- Work Experience: Should at least have 2-3 years of experience in similar industry.
- Must have Valuable Excel knowledge. Having SQL Power BI knowledge would be preferred.
- Good knowledge of Credit Card business.