- Attend US client training sessions and develop Standard Operating Procedures (SOPs) based on procedure training recordings.
- Train new and existing resources on newly transitioned procedures.
- Update existing SOPs with new instructions and conduct training sessions on process changes.
- Provide floor support and troubleshoot operational issues.
- Communicate effectively with US clients during calls whenever required.
Requirements
- Minimum 3 years of experience in documentation, preferably in the BPO industry (US Collections / US Mortgage).
- Excellent written and verbal communication skills.
- Strong client relationship management skills.
- Excellent organizational and coordination abilities.
- Adaptable to work in night shifts.
- Proficient in MS Office and database applications.
📌 Associate/Sr. Associate Training (SOP) (Pune)
🏢 Honeybee Tech Solutions
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.