Has responsibility for handling daily Documentation tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
Key Responsibilities
- Has accountability for preparation of export/import documentation andsubmission of the same timely and accurately to stakeholders.
- Adheres to IOPs and deviations to be checked prior with stakeholders.Focuses on data quality to ensure SLAs are met.
- Up-to-date understanding/training of Process and IOPs to createdocumentation.
- May perform root cause analyses in the event of escalations.
- May train current hires on the process(es).