1. Handling inbound and outbound customer calls, WhatsApp chats, and queries politely and professionally.
2. Managing and punching online orders from website , our online app
3. Coordinating with the kitchen and delivery team for timely dispatch of orders.
4. Handling customer complaints, feedback, and ensuring quick resolution.
5. Maintaining daily order reports, customer database, and follow-ups.
6. Explaining products, offers, and prices to customers.
7. Ensuring high customer satisfaction and brand experience.
8. Taking custom cake orders..
Requirements:
- Positive communication skills in English & Hindi
- Basic computer knowledge
- Presentable, polite and customer-friendly attitude
- Should reside between Churchgate to Borivali
- Immediate joiners preferred