- Conduct field visits to customers for recovery of overdue loan payments.
- Follow up with delinquent customers and ensure timely collections.
- Maintain regular customer communication and resolve payment-related queries.
- Achieve assigned collection and recovery targets.
- Maintain accurate records of customer visits, payment commitments, and collection status.
- Ensure adherence to company policies, collection processes, and regulatory guidelines.
- Coordinate with internal teams for collection-related issues and escalations.
Preferred candidate profile
- Education: Graduate in any discipline.
- Certification: DRA (Debt Recovery Agent) certification is mandatory.
- Experience: 1 year of experience in field collections, preferably in banking, NBFCs, or financial services.
- Positive communication and negotiation skills.
- Willingness to travel extensively for field visits.
- Knowledge of local geography and customer handling is preferred.