Job Description Advantages Support Associate
Role Overview
We are looking for enthusiastic and customer-focused candidates to join our Benefits Support team. The role involves assisting users with portal access, benefits enrollment, eligibility queries, and coverage-related concerns while ensuring a smooth customer experience.
Key Responsibilities
- Assist users with portal access, navigation, and benefits enrollment.
- Resolve eligibility, coverage, and general benefits-related queries.
- Accurately document customer interactions and maintain service records.
- Meet established Service Level Agreement (SLA), quality, and customer satisfaction targets.
- Escalate complex issues to the appropriate teams and follow through until resolution.
Job Details
- Position: Benefits Support Associate
- Location: Sector 142, Noida
- Work Mode: Work from Office (WFO)
- Shift: Rotational shifts
Milki Bisht
Phone: (phone hidden)
E-mail:
[email protected]
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