- Handle customer queries through calls or chats, as per process requirements.
- Provide accurate information and effective solutions to customer concerns.
- Maintain professional communication and ensure customer satisfaction.
- Understand customer requirements and resolve issues within defined timelines.
- Maintain proper records of customer interactions and updates.
- Follow company policies, process guidelines, and quality standards.
- Achieve assigned performance targets and maintain service quality.
2. Key Skills Required
- Good verbal and written communication skills.
- Basic computer knowledge and proficiency in MS Office.
- Good interpersonal and problem-solving abilities.
- Customer-handling and query-resolution skills.
- Positive attitude and willingness to learn.
- Ability to work in a team and meet performance targets.
- Positive listening and time-management skills.
3. Preferred Candidate Profile
- Freshers and experienced candidates are welcome.
- Undergraduate (UG) and graduate candidates can apply.
- Candidates with prior customer service or relevant process experience will be preferred.
- Should have a positive attitude and a customer-focused approach.
- Must be comfortable working in a professional office environment.
- Candidates should be willing to work from the Gurugram office.
- Immediate joiners will be preferred.
4. Salary Details
Candidate Category
Monthly In-hand Salary
Freshers 18,500
Experienced Up to 37,000
Futher details contact : Ishita ((phone hidden))
📌 Bulk Hiring For International Bpo Voice / Non Voice (Gurugram)
🏢 Expert Staffing Solutions New Delhi
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.