1. Welcome guests and ensure a smooth dining experience.
2. Take food and beverage orders and coordinate with the kitchen and bar team.
3. Ensure timely service and maintain service standards.
4. Guide and supervise stewards and ensure proper task allocation.
5. Handle guest complaints and resolve issues professionally.
6. Ensure proper table setup, cleanliness and restaurant hygiene.
7. Check menu knowledge, suggestive selling and upselling by the team.
8. Coordinate with the Restaurant Manager for daily operations.
9. Ensure billing accuracy and follow cash-handling procedures.
10. Monitor guest satisfaction and maintain service quality.
11. Ensure compliance with company policies and SOPs.
12. Support staff training and help current team members understand service standards.