The Client Relationship Manager (CRM) is the main point of contact between Goshies and its clients. The CRM ensures that every client is looked after — from the moment an order is placed to the final payment collection. The goal is simple: keep clients happy and retain their business.
What You Will Do
• Follow up with clients at every stage — from order placement to payment collection.
• Make sure all client requirements after placing an order are fulfilled.
• Handle client complaints and escalate issues to the right person when needed.
• Regularly ask clients for honest feedback and act on it.
• Answer client queries clearly and resolve them quickly.
• Inform clients about company products and services when needed.
• Stay available on calls during working hours.
What We Are Looking For
• Polite and skilled in all interactions.
• Strong follow-up skills — does not let things slip through the cracks.
• Communicates well — both on calls and in writing.
• Understands the situation and responds accordingly.
• Proactive — does not wait to be told; takes initiative.
• Good knowledge of the company's products and services.
• Always reachable on calls during working hours.
Requirements
• Must live within 30–45 minutes of the office (Panchkula, Haryana).
• Prior experience in client servicing, sales support, or customer relations is preferred.