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Role Purpose

Manage the complete customer lifecycle from booking to possession while ensuring timely collections, statutory compliance, customer communication, complaint resolution, stakeholder coordination, and a seamless ownership experience.

Key Accountabilities

• Act as the Single Point of Contact (SPOC).

• Manage customers from booking to possession.

• Drive collections and receivable follow-ups.

• Coordinate agreements, registration and documentation.

• Liaise with Sales, Finance, Legal, Projects and Facility Management.

• Resolve customer complaints within TAT.

• Maintain CRM records, MIS and statutory documentation.

• Provide proactive customer communication.

Key Performance Indicators





KPIMeasurementCollection EfficiencyAgeing & collectionsCustomer SatisfactionCSAT & NPSComplaint ResolutionWithin TATDocumentationAccuracy & compliancePossessionOn-time handoverMISTimely reportingQualifications

Graduate / MBA / PGDM with 1–4 years of Real Estate Post-Sales CRM experience. Fresh MBAs may also be considered.

Core Competencies

Customer Relationship Management • Collections • Documentation & Compliance • Stakeholder Management • Communication • Negotiation • Advanced Excel • CRM Systems

📌 Customer Relatonship Management Executive (Mumbai)
🏢 Moitra & Moitra Strategy Partners
📍 Mumbai