Job Title: Store Manager – QSR

Location: Mumbai

Department: Operations

Reporting To: Area Manager

Job Summary:

The Store Manager is responsible for overseeing the complete day-to-day operations of the Quick Service Restaurant (QSR), ensuring smooth functioning, high-quality customer service, team management, and achievement of sales and operational targets.

Key Responsibilities:

1. Daily Operations Management

- Ensure smooth daily store operations including opening and closing procedures
- Maintain cleanliness, hygiene, and safety standards as per company and statutory guidelines
- Monitor food preparation, quality, and service standards
- Ensure adherence to SOPs and operational processes

2. Team Management

- Supervise, train, and motivate store staff
- Prepare staff rosters and manage shift planning
- Monitor employee performance and provide regular feedback
- Ensure discipline and grooming standards are maintained

3. Customer Service

- Ensure excellent customer experience and handle customer complaints effectively
- Maintain high service standards and quick turnaround time
- Build customer loyalty through consistent service delivery

4. Sales & Target Achievement

- Drive store sales and achieve monthly targets
- Implement local store marketing activities
- Monitor daily sales reports and take corrective actions when needed

5. Inventory & Cost Control





- Manage inventory levels and minimize wastage
- Ensure proper stock ordering, storage, and usage
- Control food and labour costs as per defined benchmarks

6. Compliance & Audit

- Ensure compliance with food safety standards (FSSAI guidelines)
- Maintain proper documentation for audits and inspections
- Ensure all licenses and certifications are up to date

7. Reporting & Coordination

- Share daily/weekly reports with management
- Coordinate with supply chain, HR, and other departments
- Ensure timely escalation of operational issues

Key Skills & Competencies:

- Strong leadership and team handling skills
- Good communication and interpersonal skills
- Problem-solving and decision-making ability
- Ability to work under pressure in a rapid-paced environment
- Basic knowledge of MS Office and POS systems

Qualification & Experience:

- Graduate in any discipline (Hospitality preferred)
- 3–5 years of experience in QSR/F&B; industry
- Prior experience as Assistant Store Manager / Store Manager preferred

Working Conditions:

- Rotational shifts including weekends and holidays
- Standing for long hours and handling high-pressure situations

KPIs (Performance Indicators):

- Sales target achievement
- Customer satisfaction scores
- Food cost and wastage control
- Employee retention and performance
- Audit and compliance scores

📌 Store Manager (Mumbai)
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