- Handle inbound customer queries about HSBC credit cards
- Resolve customer issues and provide accurate product and account information
- Cross-sell credit card schemes and product offerings where relevant
Skills Required
- Graduate
- 1+ year of BPO inbound voice customer service experience
- C1 communication test
- Valuable spoken English
- Credit card product knowledge and basic cross-selling ability
Shift and benefits
- Rotational day shift of 9 hours including a 1-hour break
- Tentative window: 6:30 AM to 8:30 PM (any 9-hour shift within this window)
- 2 rotational week offs
- Centralised pick-up and drop from Thane station
Interview process
HR → Versant → Ops → Client (Versant 6 is mandatory before the client round)