Contact: Dilshad - HR - (phone hidden)

Company Name: Protalk Solutions Private Limited

Department: Operations – Loan Collections

Position: Team Leader – Loan Collection Process

Experience: Minimum 1–3 Years in the BPO / Banking / Loan Collection Industry

Qualification: Graduation Preferred

Languages Required: Telugu Or Kannada

Employment Type: Full-Time

Work Location: Perungudi, Chennai

Job Summary

We are looking for an experienced and performance-driven Team Leader to manage a team of loan collection executives. The candidate should have strong knowledge of loan recovery operations, overdue payment follow-ups, customer handling, and team management.

Key Responsibilities

Lead and manage a team of loan collection executives.

Drive monthly and daily loan recovery targets.

Monitor overdue loan accounts and collection performance.

Ensure timely follow-ups with customers for pending EMIs.

Handle customer escalations and payment-related queries.

Monitor team productivity, call quality, and attendance.

Conduct regular team meetings, coaching, and performance reviews.

Prepare daily, weekly,



and monthly collection MIS reports.

Ensure compliance with RBI guidelines and company collection policies.

Develop strategies to improve recovery rates and team performance.

Required Skills

Fluency in Telugu and Kannada (Mandatory).

Minimum 2–3 years of experience in loan collection operations.

Previous experience handling a team in a BPO collection process.

Good knowledge of EMI, overdue accounts, DPD buckets, and loan recovery.

Strong leadership and team management skills.

Good communication and negotiation skills.

Knowledge of MS Excel and collection MIS reporting.

Preferred Candidate Profile

Experience in Banking, NBFC, Personal Loan, Business Loan, or other lending collection processes.

Ability to achieve collection and recovery targets.

Robust customer-handling and escalation-management skills.

Company: Protalk Solutions Private Limited

Interested candidates can apply for the Team Leader – Loan Collection Process position.

Contact: Dilshad - HR - (phone hidden)

📌 Team (Chennai)
🏢 Pro talk solutions
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