Role Description:

• Resolve customer queries

• Manage customer relationship and retention

• Provide full visibility into the Customer service pipeline at every stage of development.

• Understand our ideal customers and how they relate to our products.

• Building rapport with customer to provide them good experience of FREED’s services

• Promoting the organization and products.

• Goal Oriented, numbers driven analytical mind.

• Knowledge of banking and financial industry preferred.

Role Requirement:

• Any Bachelor’s Degree

• Must have BPO experience in Inbound & Outbound process (Voice)

• Proven ability to drive the Customer Service process from plan to close.

• Good command over spoken and written English.

• Strength in problem solving, issue-resolution, ability to work in a deadline-driven work workplace, attention to detail, and ability to multitask.

• Good understanding of reporting and MS office tools

📌 Customer Service Associate (Gurugram)
🏢 Talent Innoverse (recruitment And Consultancy)
📍 Gurugram